Customer Service Advisor

Halfords; Ashton-under-Lyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive service provider in Ashton-under-Lyne is seeking a Customer Service Advisor to join their team. You will manage customer bookings and handle technical inquiries at their new Fusion centre. The ideal candidate should have a proven track record in customer service and be IT literate, with a full driver's license. This role offers excellent career progression, discounts on products, and a comprehensive benefits package including annual leave and a pension scheme.

Benefits

5.6 weeks' annual leave

Up to 50% off garage bills

Discounts on various products

Financial planning support via Wagestream

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and able to handle difficult situations professionally.
• Must have a full driver's licence with less than 9 points.

Responsibilities

• Handle job bookings in the in-house system.
• Discuss technical concerns with customers.
• Provide a first-class customer experience.

Skills

Customer service skills

IT literacy

Problem handling

Target achievement

Experience in Autocentre

Job description

Overview

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first‑class customer experience and a great working environment. We're the UK's largest automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. As a Customer Service Advisor, you'll be the welcoming face for our customers, handling job bookings in our in‑house system and discussing any technical concerns they may have.

We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Qualifications

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full driver's licence with less than 9 points as role will include collection and delivery of vehicles

Benefits

• 5.6 weeks' annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike and enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share Save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.