Customer Service Advisor

Lyreco; Airdrie; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading office supplies company in Airdrie is seeking a Customer Care Advisor to provide exceptional customer service in an office-based role. The position requires excellent communication skills and the ability to support sales teams. You will benefit from 31 days of holiday, private medical insurance, and opportunities for career advancement, among others.

Benefits

31 days holiday rising to 38

Pension & Life Assurance Scheme

Private medical insurance

Community volunteering days

Referral Scheme

Opportunity for career break

Qualifications

• Passionate about delivering exceptional customer service.
• Highly organized with excellent attention to detail.
• Ability to articulate and build trust with customers.

Responsibilities

• Providing customers with the highest level of customer experience.
• Updating and maintaining customer records.
• Supporting sales teams with customer service.

Skills

Excellent communication skills

Telephone manner

Teamwork

Organisational skills

Attention to detail

Computer literacy

Tools

SAP

Job description

Customer Care Advisor

Location: Airdrie - ML6-7HU

Salary: £24,570K per annum

Working Hours: Mon-Fri 9am-5.30pm.

Employment Type: Full time - Permanent

Office Based Role

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Airdrie.

As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service

Responsibilities

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

Ideal Candidate

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail
• Be computer literate
• SAP experience, (desirable)

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Agency CV’s will not be accepted.

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