Customer Service Administrator - 28k - Dargan Crescent

VANRATH; Belfast; On-site; GBP 28,000; Full time

Job summary

An electrical wholesale company in Belfast is seeking a full-time Customer Service Administrator. This role involves handling customer inquiries, processing orders, and managing returns. Ideal candidates will have prior experience and strong attention to detail. The position offers a salary of £28,000 along with growth opportunities and great benefits.

Benefits

Growth/Progression Opportunities

Great Benefits

Qualifications

• Previous experience in a similar role.
• Familiarity with returns processing.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer inquiries and process orders.
• Maintain customer relationships and after-sales support.
• Manage goods returns and log returned items.

Skills

Attention to detail

Communication skills

Problem-solving abilities

Job description

Overview

VANRATH has partnered with a long-term client in the electrical wholesale sector. This client is seeking a Customer Service Administrator for the Belfast branch. The team is expanding due to continued growth and investment.

This is a full-time, permanent role. Monday to Friday with no weekend requirements.

Salary: £28,000 Salary + Growth/Progression Opportunities & Great Benefits

Responsibilities

Customer Service

• Handle customer inquiries from initial contact through to final order fulfilment.
• Accurately process orders and oversee their progress to ensure timely completion.
• Build and maintain strong customer relationships by providing outstanding service and after-sales support.
• Perform administrative duties such as filing and maintaining accurate customer and order records.
• Assist the team by managing incoming telephone calls and directing them as needed.

Goods Returns

• Receive and log returned items in line with company procedures.
• Inspect returned goods for damage, faults, or inconsistencies and determine the appropriate next steps (e.g., restocking, repair, replacement, or disposal).
• Ensure all return transactions are accurately documented within the system.
• Collaborate with Customer Service, Sales, and Warehouse teams to resolve return-related issues efficiently.
• Prepare and issue Return Merchandise Authorsations (RMAs) and credit notes when applicable.
• Communicate with suppliers and manufacturers regarding warranty claims and defective product returns or replacements.

Ideally you'll have

• Previous experience in similar role
• Familiarity with returns processing.
• Strong attention to detail
• Good communication and problem-solving abilities.
• Ability to work independently and as part of a team.

Apply and further information

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Recruitment partner notes: This section previously contained testimonials and personal references. Those parts have been removed to maintain a concise, role-focused job description.