Customer Service Administrator

Al-Rushaid Trading Company; Warrington; On-site; GBP 26,000; Full time

Job summary

A local business center in Warrington is seeking a Centre Assistant to join their team. The role involves welcoming clients and managing meeting room bookings while ensuring a safe and pleasant environment. Ideal candidates will possess excellent communication and customer service skills and have a positive, friendly attitude. This position offers a competitive salary of £25,300 FTE and generous annual leave, along with opportunities for training and development.

Benefits

25 days annual leave plus bank holidays

Training and development opportunities

Auto Enrolment Pension

Qualifications

• Positive, friendly can-do attitude required.
• Client-facing reception experience preferred.
• Organised, methodical with initiative needed.

Responsibilities

• Work on reception, welcoming clients and visitors.
• Deal with meeting room bookings and general administration.
• Ensure the centre is presentable and safe.

Skills

Communication skills

Customer service skills

Organised

Attention to detail

Job description

Overview

Pure Offices in Warrington provides office accommodation and meeting room facilities to a number of businesses. We are looking for a Centre Assistant to work as part of the team at this thriving business centre. We require someone with a positive, friendly, can do attitude with excellent communication and customer service skills as the position is client facing.

Responsibilities

• Work on reception, welcoming clients and visitors to the centre
• Deal with meeting room bookings and general administration
• Ensure the centre is presentable, safe and a pleasant environment to work in
• Be the first point of contact; maintain a friendly, helpful manner with a smart appearance and positive attitude
• Demonstrate organisation, methodical approach, good attention to detail, and the ability to deal calmly with problems and use initiative
• Be part of a small on-site team and contribute to delivering first class customer service
• Take on new tasks as they arise and adapt to what is necessary to ensure the smooth running of the centre
• Support the Centre team; the role is varied and no day will be the same

Requirements

• Positive, friendly, can-do attitude with excellent communication and customer service skills
• Client-facing reception experience preferred
• Organised, methodical and detail-oriented with the ability to work on own initiative
• Able to work as part of a small team and adapt to varying tasks

Benefits

• Salary - £25,300 FTE
• Annual leave - 25 days FTE (plus bank holidays); annual leave increases every 5 years (1 per 5 years of service); ability to buy 5 days extra holiday
• Training and development opportunities
• 1 local charity day per annum
• Charity donation match funding (capped)
• Team socials
• Auto Enrolment Pension
• Benefits based on FT work pattern and adjusted for part-time hours; some benefits apply following probation