Customer Service Administrator

Hariley Solutions West Midlands; Walsall; On-site; GBP 28,000; Full time

Job summary

A well-established business in Brownhills is seeking a Customer Service Administrator to join their supportive team. This full-time role offers a pathway to a permanent position after a successful 12-week temporary period. Responsibilities include processing orders, responding to customer inquiries through various channels, and resolving delivery issues. The ideal candidate should have experience in customer service, possess strong communication skills, and be organized. On-site parking and holiday pay are additional perks of the role.

Benefits

Weekly pay during temporary period

Holiday pay accrued

On-site parking

Qualifications

• Previous experience in a customer service or administrative role is essential.
• Strong written and verbal communication skills.
• Highly organized with excellent attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Confident using CRM systems or similar customer service platforms.

Responsibilities

• Accurately processing customer orders received via email.
• Responding to customer enquiries via email, telephone, live chat and social media.
• Monitoring orders, chasing deliveries and providing accurate lead times for back orders.
• Investigating and resolving delivery issues and order discrepancies.
• Handling customer complaints in a professional, empathetic manner.
• Liaising with internal departments to resolve queries.

Skills

Customer service experience

Written and verbal communication

Organizational skills

CRM systems proficiency

Team player

Job description

Customer Service Administrator

Location : Brownhills

Pay : £12.25 per hour (£27,072.50 per annum)

Hours : Monday to Friday | 8 : 00am – 5 : 00pm (42.5 hours per week)

Contract : 12-week Temporary to Permanent

We are currently recruiting a Customer Service Administrator for a well-established business based in Brownhills. This is a full-time opportunity within a busy, supportive customer service and sales team, offering a clear pathway to a permanent role following a successful 12-week temporary period.

The position will initially be payrolled through Hariley Solutions during the temporary phase, before transferring to a permanent contract directly with the company.

Key Responsibilities

• Accurately processing customer orders received via email
• Responding to customer enquiries via email, telephone, live chat and social media
• Monitoring orders, chasing deliveries and providing accurate lead times for back orders
• Investigating and resolving delivery issues and order discrepancies
• Handling customer complaints in a professional, empathetic manner
• Liaising with internal departments, including technical and product teams, to resolve queries

Requirements

• Previous experience in a customer service or administrative role is essential
• Strong written and verbal communication skills
• Highly organised with excellent attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Confident using CRM systems or similar customer service platforms
• A positive, proactive team player with a solution-focused approach

Additional Information

• Weekly pay during the temporary period
• Holiday pay accrued while temping
• Clear route to a permanent contract after 12 weeks
• On-site parking available
• DBS check required for the successful candidate

If you’re passionate about delivering excellent customer service and are looking for a long-term opportunity within a friendly, fast-paced business, we’d love to hear from you.

Apply now or contact us for more information