Customer Service Administrator

Dalziel; Risca; On-site; GBP 18,000 - 24,000; Full time

Job summary

A customer service company in Newport is seeking an enthusiastic individual to join the team. The role involves providing a positive customer experience through effective communication, upselling products, and managing stock control. This position offers a structured workweek with defined hours, ensuring a supportive environment for building customer relationships. Candidates should be hardworking and possess a strong rapport-building ability. Subject to satisfactory completion of a D&A test.

Qualifications

• Enthusiastic and motivated individual suitable for customer interactions.
• Ability to build rapport and effectively communicate with customers.
• Hardworking and positive attitude required.

Responsibilities

• Provide a positive customer experience during all calls.
• Assist with stock control and manage customer communications.
• Upsell products and handle regular orders efficiently.

Skills

Customer relations

Upselling

Stock control

Job description

We are currently looking for an enthusiastic, and motivated individual to join our team at the Newport site. Reporting into the Office Manager you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.

Hours of Work

Monday to Thursday, 8am to 5pm (45-min unpaid lunch)

Friday, 8am to 4pm (60-min unpaid lunch)Location :

Newport, NP10 9HZ

Please note any offer of employment will be subject to completion of a D&A Test (Drugs & Alcohol Test) to a satisfactory standard.

Main Responsibilities

To give a positive and memorable customer experience to all on incoming / outgoing telephone call traffic with a positive "can do" attitude

Assisting with stock control within the warehouse

Take regular orders and communicate with customers in relation to any delays and shortages

Ensuring products sold by Dalziel Ltd are delivered on time to customers.

Customer requirements and monitoring of the performance

Upsell products, promotions and take regular orders

Process delivery paperwork and any purchasing duties required

Effectively and efficiently deal with both incoming and outgoing calls to ensure a high leve...