Customer Service Administrator

Wolseley UK Limited; Ripon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading trade merchant in the UK, is seeking a Customer Service Administrator for a 1-year fixed term contract in Ripon. This hybrid role involves supporting customers by processing orders via various channels, liaising with teams to check stock and manage queries. Ideal candidates will exhibit excellent customer service skills and the ability to build relationships. The position offers a competitive salary, bonus and excellent benefits including annual leave and access to healthcare. This role is perfect for someone eager to develop their skills in a supportive environment.

Benefits

Annual leave

Pension scheme

Bonuses

Healthcare access

Discounts

Responsibilities

• Support customers by processing orders over the phone, email, and online.
• Liaise with teams and internal branch network to check stock and delivery timelines.
• Answer general queries.
• Build rapport with internal and external stakeholders.

Skills

Excellent customer service skills

Relationship building

Organisational skills

Attention to detail

Multi-tasking

Communication skills

Enthusiasm to learn

Job description

Salary:

Competitive + Bonus + Excellent Benefits

Customer Service Administrator - 1 Year Fixed Term Contract - Ripon (HG4 1SL) - Plumb Centre

So, who are we?

We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

In addition to the competitive salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Customer Service Administrator based in Ripon, you’ll be responsible for:

• Supporting our valued customers by processing orders over the phone, email and online customer portals
• Liaising with other teams and our internal branch network to check stock and delivery timelines
• Answering general queries
• Building a great rapport with internal and external stakeholders

This is a Fixed Term Contract for 1 year hybrid role (3 days in the office and 2 at home) working 40 hours per week Monday to Friday 08.00am - 5.00pm and Saturday morning on a rota basis 08.00am - 12.00pm.

And here’s what we’d like you to have:

• Excellent customer service and relationship building skills
• Confidence talking to different people
• Strong organisational skills with attention to detail
• Ability to multi-task
• Enthusiasm with an eagerness to learn

We look forward to receiving your application!