Customer Service Administrator

Page Personnel; Ledston; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary £29,000+ per year

Annual bonuses

Regular salary reviews

Full training provided

Excellent progression and development

Good benefits package

No shift patterns or weekends

Excellent facilities and office space

Great team and culture

Regular socials and incentives

Job summary

Page Personnel seeks a Customer Service Administrator for a permanent role in Leeds, supporting the Legal and Debt Management Department. The role blends administration with B2B support, including debt tracking and data analysis to prevent escalations.

Strong Excel skills and a proactive, customer-focused approach are essential. You will handle telephone queries, negotiate payments, and set up suitable plans within a busy, supportive team.

Qualifications

• Experience in Customer Services/Administration with legal and debt recovery background advantageous
• Confident communicator with excellent telephone manner
• Analytical and methodical approach
• Proficient with Excel and formulas
• Able to work in a targeted volume setting
• Excellent team player

Responsibilities

• Provide administration support and B2B assistance within the Legal and Debt Management Department
• Analyze data and trends in Excel to improve customer journey and reduce escalations
• Handle client queries via telephone and negotiate payment plans
• Assist with debt tracking and reporting to support team decisions

Skills

Excel

Analytical thinking

Telephone communication

Team player

Negotiation

Tools

Excel

Job description

• A new exciting Permanent Customer Service Administrator Position in Leeds!
• To work for a reputable business within the Energy Sector!

Job Description

As a Customer Service Administrator you will be working in the Legal and Debt Management Department helping organisations that are in arrears with their bills. This is an extremely varied role and will be a mixture of administration and providing b2b support. You will play a key part within the team working on excel tracking debts alongside analysing data looking at trends and ways to improve the customer journey and minimise escalations. The role will also be client facing supporting with queries over the telephone negotiating payments and setting up suitable plans and options. If you enjoy a busy and varied position having autonomy within your role and also working alongside an excellent supportive team would love to hear from you!

The Successful Applicant

Experience working within Customer Services/Administration alongside a legal and debt recovery background would be advantageous however not essential A confident communicator and an excellent telephone manner able to build good working relationships Analytical and a methodical approach Confident on excel and formulas desirable Able to work in a targeted volume setting An excellent team player

What's on Offer

• Salary of £29000+
• annual bonuses+
• regular salary reviews+
• full training provided+
• excellent progression and development+
• reputable business with an exceptional name within their market+
• good benefits package+
• no shift patterns or weekends+
• excellent facilities and office space+
• great team and culture+
• regular socials and incentives+