Debt Recovery Customer Service Advisor

Confidential; Leeds; Vor Ort; GBP 29.000 - 31.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Free parking

Excellent progression

Zusammenfassung

Confidential, based in Leeds, is seeking a Debt Customer Service Advisor to manage consultative conversations with businesses about arrears and payment arrangements. You will take payments, set up payment plans, and deliver guidance to help customers meet targets and SLAs.

You'll handle calls and emails in a busy environment, support the offshore team with queries, and contribute to a culture of superb service and progression opportunities.

Qualifikationen

• Previous customer service experience in a busy environment.
• Excellent communication skills and a confident telephone manner.
• Ability to prioritise workload and stay organised.
• Thrives in team settings and can work independently.
• Resilience and strong problem-solving abilities.

Aufgaben

• Hold consultative conversations with businesses to discuss arrears and support repayment.
• Take payments and set up suitable payment plans, ensuring targets and SLAs are met.
• Respond to customers mainly by telephone, with emails and administrative duties.
• Support offshore team with customer service queries to resolve issues promptly.

Kenntnisse

Customer service

Telephone communication

Organised

Teamwork

Problem solving

Jobbeschreibung

Permanent Debt Customer Service Advisor Position

This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes!

Description

As a Debt Customer Service Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place.

You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met.

The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team.

The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client.

Profile

• Previous customer service/contact centre experience
• Excellent communication skills and a confident telephone manner
• Able to work in a busy volume environment
• The ability to prioritise your workload and excellent organisation
• Thrive working in a team and also independently
• Resilience and an excellent problem solver
• Driven and passionate about customer experience and delivering the best service

Job Offer

• Salary of 29000 rising to 31000 after three months with the business
• annual bonus
• full training provided
• excellent progression and development
• central location in Leeds
• free parking
• fantastic benefits
• 9am-5pm Monday to Friday
• superb offices
• excellent team and culture
• immediate interview