Customer Service Advisor

Page Personnel; Ledston; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Full training provided

Temporary position

Great transport links

Job summary

Page Personnel recruitment is seeking a Customer Service Advisor for a Leeds-based financial services organisation. You will handle enquiries via phone, email, or chat, provide accurate information, and maintain customer records with care.

You will collaborate with internal teams, escalate complex issues, and support administrative tasks. DBS and credit checks are required; a temporary position with full training is offered and excellent transport links are noted.

Qualifications

• Strong communication skills, both written and verbal.
• Patience and professionalism when handling enquiries.
• Attention to detail and accuracy when managing customer information.
• Proactive approach to problem-solving and resolving issues.

Responsibilities

• Handle incoming customer enquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information about services and resolve customer concerns effectively.
• Maintain customer records by updating account details and logging interactions.
• Collaborate with internal teams to ensure customer issues are addressed promptly.
• Identify and escalate complex or unresolved issues to the appropriate department.
• Follow company guidelines to deliver consistent service quality.
• Work towards achieving individual and team performance targets.
• Support the team with additional administrative tasks as required.

Skills

Communication

Patience

Attention to detail

Problem solving

IT basics

Customer focus

Tools

CRM systems

Job description

This is a financial services organisation based in Leeds.

Job Description

• Handle incoming customer enquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information about services and resolve customer concerns effectively.
• Maintain customer records by updating account details and logging interactions.
• Collaborate with internal teams to ensure customer issues are addressed promptly.
• Identify and escape complex or unresolved issues to the appropriate department.
• Follow company guidelines and procedures to deliver consistent service quality.
• Work towards achieving individual and team performance targets.
• Support the team with additional administrative tasks as required.
• Must be able to pass a DBS & Credit check.

The Successful Applicant

A successful Customer Service Advisor should have:

• Strong communication skills, both written and verbal.
• Proven ability to handle customer enquiries with patience and professionalism.
• Attention to detail and accuracy when managing customer information.
• A proactive approach to problem-solving and resolving issues.
• Basic IT skills, including the ability to use email and customer management systems.
• A positive and customer-focused attitude.

What's on Offer

• An hourly rate of £14.73
• Temporary position
• Full training provided.
• Great transport links