Customer Service Advisor

Michael Page; Leeds; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Full training provided

Excellent progression opportunities

Leeds City Centre offices

Job summary

Michael Page is recruiting a Customer Experience Advisor in Leeds City Centre. The role focuses on supporting existing clients with active cases and services, handling a high volume of enquiries, and chasing documentation to keep files up to date.

You will primarily assist by phone, ensuring each client receives the best possible service. Ideal candidates will have previous customer service experience, a confident phone manner, and strong communication skills.

Qualifications

• Experience in customer service from any background.
• Confident telephone manner and strong communication skills.
• Able to perform in a high volume, target driven environment.

Responsibilities

• Support existing clients with active cases and services.
• Handle a range of enquiries and chase required documentation.
• Provide the best possible service to clients, mainly by telephone in a fast-paced setting.

Skills

Customer service experience

Telephone etiquette

Excellent communication

Job description

Client Details

Michael Page have registered a new exciting Permanent Customer Experience Advisor Opportunity to work for a reputable and progressive Legal Firm in Leeds City Centre!

This would be an exceptional opportunity for someone experienced within customer services looking to join a business which have an excellent name are going through some exciting times and further growth plans for the company!

Michael Page have registered a new exciting Permanent Customer Experience Advisor Opportunity to work for a reputable and progressive Legal Firm in Leeds City Centre!

This would be an exceptional opportunity for someone experienced within customer services looking to join a business which have an excellent name are going through some exciting times and further growth plans for the company!

Description

As a Customer Experience Advisor you will be at forefront of the business supporting existing clients regarding their active cases and services.

You will be supporting with a range of enquiries alongside chasing up documentation and details required for each clients file.

The role will be mainly supporting customers over the telephone the position will be very fast paced and you will ensure each client is provided the best service.

Profile

Previous customer service experience this could be from a range of backgrounds

A confident telephone manner with excellent communication skills

Able to work in a targeted high volume environment

Passionate about customer service and providing the best service

An excellent team player

Job Offer

Salary of £26100+ reputable and prestigious legal business+ full training provided+ excellent progression and development+ superb offices and facilities+ great team and working environment+ good benefits package+ no shift patterns or weekends+ regular incentives and socials+ experts in their market growing significantly+ immediate interviews being held

• reputable and prestigious legal business
• full training provided
• excellent progression and development
• superb offices and facilities
• great team and working environment
• good benefits package
• no shift patterns or weekends
• regular incentives and socials
• experts in their market growing significantly
• immediate interviews being held