Debt Customer Service Advisor

Michael Page

Leeds

On-site

GBP 24,300 - 29,700

Full time

14 days+

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Benefits offered by this job

Salary of £27,000

Bonus of £4,000 per year

Free parking

Full training provided

Fantastic benefits

Excellent team and culture

Job summary

A recruitment agency is seeking a Debt Customer Service Advisor to join a reputable energy sector organization. The role involves consultative conversations with businesses regarding their arrears and providing support to ensure recovery targets are met. Candidates should possess excellent communication skills and thrive in both team and independent settings. The position offers a salary of £27,000, an annual bonus of £4,000, full training, and excellent progression opportunities. Free parking and a central location in Leeds add to the attractive benefits.

Qualifications

Experience in customer service roles.
Ability to work in a busy volume environment.
Driven and passionate about customer experience.

Responsibilities

Conduct consultative conversations with businesses regarding arrears.
Take payments and arrange payment plans.
Provide support and ensure recovery targets are met.
Resolve customer service queries for the offshore team.

Skills

Excellent communication skills

Organisational skills

Problem solving

Ability to work in a team

Ability to work independently

Job description

Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!

This would be an exceptional opportunity for someone experienced with customer services looking for the next step in their career and to join a vibrant team which offers excellent progression and development routes.

If you are driven and passionate about customer services please apply now.

Description

As a Debt Customer Service Advisor you will be having consultative conversations with businesses to enable and support them with any arrears they have in place.

You will be taking payments and setting up suitable payment plans, providing excellent support and guidance and ensuring recovery targets and service level agreements are met.

The role will involve corresponding with customers mainly over the telephone, with some emails, alongside administrative duties and, as the role progresses, will include other responsibilities within the team.

The position will also support the offshore team with any customer service queries, making sure they are resolved as soon as possible for the client.

Profile

Excellent communication skills and a confident telephone manner.

Able to work in a busy volume environment.

The ability to prioritise your workload and excellent organisational skills.

Thrive working in a team and also independently.

Resilience and an excellent problem solver.

Driven and passionate about customer experience and delivering the best service.

Job Offer