Debt Customer Service Advisor

Michael Page

Leeds

On-site

GBP 24,300 - 29,700

Full time

14 days+

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Benefits offered by this job

Free parking

Central location

Full training provided

Excellent progression and development opportunities

Job summary

A recruitment agency is seeking an experienced Debt Customer Service Advisor for a full-time position in Leeds. This role involves engaging with businesses to manage arrears, taking payments, and setting up payment plans. Candidates should have strong communication skills and the ability to work in a busy environment. The position offers a base salary of £27,000 and a bonus of £4,000 annually, with excellent training and career development opportunities. Immediate interviews are available.

Responsibilities

Engage in consultative conversations to manage arrears.
Take payments and set up payment plans.
Ensure recovery targets and service level agreements are met.
Support offshore team with customer service queries.

Skills

Excellent communication skills

Confident telephone manner

Ability to work in a busy environment

Strong prioritisation and organisational skills

Resilience and problem-solving

Passionate about customer experience

Job description

Debt Customer Service Advisor

Michael Page is looking for an experienced Debt Customer Service Advisor to join a reputable organisation within the Energy Sector. This is a permanent, full‑time role based in Leeds.

Base pay range

Salary £27,000+ + £4,000 bonus per year (paid quarterly). Full training provided with excellent progression and development opportunities. Central location in Leeds, free parking, and fantastic benefits.

Description

As a Debt Customer Service Advisor you will engage in consultative conversations with businesses to manage arrears. You will take payments, set up suitable payment plans, and ensure recovery targets and service level agreements are met. Primary communication will be via telephone and email, with supporting administrative duties. The role also involves supporting the offshore team with customer service queries to deliver timely resolutions for our client.

Profile

Excellent communication skills and a confident telephone manner.
Ability to work in a busy volume environment.
Strong prioritisation and organisational skills.
Team‑player who can also work independently.
Resilient and an excellent problem solver.
Driven and passionate about customer experience and delivering the best service.

Job Offer