Leeds: Customer Service & Debt Management Administrator

Page Personnel; Ledston; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary £29,000+ per year

Annual bonuses

Regular salary reviews

Full training provided

Excellent progression and development

Good benefits package

No shift patterns or weekends

Excellent facilities and office space

Great team and culture

Regular socials and incentives

Job summary

Page Personnel seeks a Customer Service Administrator for a permanent role in Leeds, supporting the Legal and Debt Management Department. The role blends administration with B2B support, including debt tracking and data analysis to prevent escalations.

Strong Excel skills and a proactive, customer-focused approach are essential. You will handle telephone queries, negotiate payments, and set up suitable plans within a busy, supportive team.

Qualifications

• Experience in Customer Services/Administration with legal and debt recovery background advantageous
• Confident communicator with excellent telephone manner
• Analytical and methodical approach
• Proficient with Excel and formulas
• Able to work in a targeted volume setting
• Excellent team player

Responsibilities

• Provide administration support and B2B assistance within the Legal and Debt Management Department
• Analyze data and trends in Excel to improve customer journey and reduce escalations
• Handle client queries via telephone and negotiate payment plans
• Assist with debt tracking and reporting to support team decisions

Skills

Excel

Analytical thinking

Telephone communication

Team player

Negotiation

Tools

Excel

Job description

Page Personnel seeks a Customer Service Administrator for a permanent role in Leeds, supporting the Legal and Debt Management Department. The role blends administration with B2B support, including debt tracking and data analysis to prevent escalations.

Strong Excel skills and a proactive, customer-focused approach are essential. You will handle telephone queries, negotiate payments, and set up suitable plans within a busy, supportive team.