Customer Service Advisor

Michael Page Legal; Leeds; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Full training provided

No shift patterns or weekends

Excellent progression and development

Superb offices and facilities

Job summary

Michael Page Legal in Leeds City Centre is seeking a Permanent Customer Experience Advisor to support existing clients with active cases and services. The role involves handling enquiries, chasing documentation, and providing excellent telephone-based service in a fast-paced environment.

A strong customer service background and team-oriented attitude are essential. Immediate interviews are being held, with a competitive package including progression opportunities, a superb working environment,

Qualifications

• Previous customer service experience in various backgrounds.
• Confident telephone manner and excellent communication skills.
• Able to work in a targeted high-volume environment.
• Passionate about customer service and delivering the best service.
• Excellent team player.

Responsibilities

• Frontline support for existing clients regarding active cases and services.
• Handle range of enquiries and chase documentation for each client file.
• Mainly telephone-based support in a fast-paced environment to ensure best service.
• Demonstrate customer service excellence when engaging with clients.

Skills

Customer service

Telephone skills

High volume work

Team player

Job description

Client Details

Permanent Customer Experience Advisor Opportunity to work for a reputable and progressive Legal Firm in Leeds City Centre!

This would be an exceptional opportunity for someone experienced within customer services looking to join a business which have an excellent name are going through some exciting times and further growth plans for the company!

Immediate interviews being held

Description

• As a Customer Experience Advisor you will be at forefront of the business supporting existing clients regarding their active cases and services.
• You will be supporting with a range of enquiries alongside chasing up documentation and details required for each clients file.
• The role will be mainly supporting customers over the telephone the position will be very fast paced and you will ensure each client is provided the best service.
• If you are a customer service superstar

Profile

• Previous customer service experience this could be from a range of backgrounds
• A confident telephone manner with excellent communication skills
• Able to work in a targeted high volume environment
• Passionate about customer service and providing the best service
• An excellent team player

Job Offer

Salary of £26100+ reputable and prestigious legal business+ full training provided+ excellent progression and development+ superb offices and facilities+ great team and working environment+ good benefits package+ no shift patterns or weekends+ regular incentives and socials+ experts in their market growing significantly+ immediate interviews being held