Customer Service Administrator

First Recruitment Services; Haywards Heath; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading financial services company in Haywards Heath is looking for a Customer Service Administrator to join their friendly team. This office-based position offers a blend of customer service and administrative tasks in a supportive environment. The role provides excellent career opportunities within an expanding organization, focused on exceeding customer expectations and compliance with company policies.

Benefits

Very good company benefits

Excellent pension scheme

Social events throughout the year

Staff Christmas party

Qualifications

• Experience within a telephone-based or customer-facing/support role.
• Strong prioritisation and time management skills.
• Good IT skills and keen to learn new systems.

Responsibilities

• Answer and resolve customer queries via telephone and email.
• General policy administration and documentation.
• Pro-actively follow up customer inquiries and convert to policies.

Skills

Customer focussed

Strong verbal communication

Strong written communication

Time management

IT skills

Education

GCSE in English and Maths

Job description

• Position: Customer Service Administrator
• Salary: £25,000 -£28,000 per year plus very good all round company benefits, including excellent pension scheme along with a great employee benefits scheme, social events throughout the year and a staff Christmas party
• Location: Haywards Heath, West Sussex
• Hours: Monday – Friday 09:00-17:00 (37.5 hours per week – 30 minutes for lunch)
• Role based in Haywards Heath, modern offices, 10 minutes walk from the station. Some parking available on site along with nearby street parking.

We are delighted to be partnered with our successful, professional and very friendly client as they seek to recruit an additional full time Customer Service Administrator to join their team at their offices in Haywards Heath. This role is an office based position and offers an excellent opportunity to work within a brilliant insurance / financial services based company.

The Role – Customer Service Administrator

The role offers a daily mix of phone based customer service and administration work in a busy and very friendly office within an expanding and stable organisation.

Customer Service Administrator– duties include:

• Answer and resolve customer queries and take ownership of the task, via telephone and email.
• General policy administration
• Pro-actively follow up customer enquiries and convert to policies where possible
• Ensure customer satisfaction is exceeded
• Produce high quality documents and maintain computer records
• Gain a strong knowledge and understanding of company products
• Ensure company and regulatory policies are complied with
• Undertake regular learning and development

Experience, competencies and knowledge required

• Experience within a telephone based or customer facing / support role
• Good general education, including GCSE’s (or equivalent) in English and Maths.
• Customer focussed – a passion for customer service and exceeding expectations
• Strong verbal and written communication skills
• Good prioritisation and time management skills along with high accuracy levels
• Good IT skills and keen to learn and develop on new systems

For more information regarding this new and exciting Customer Service Administrator opportunity, please apply now! Short-listing will take place soon – don’t miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job