Customer Service Administrator

Simply Academy Ltd; East Hertfordshire; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading provider of financial education in the UK is seeking a motivated Student Services Adviser to support learners at our Bishop's Stortford headquarters. The ideal candidate will provide customer support via phone and email, process enrolments, and maintain student records. We're looking for someone with strong communication and organizational skills who can thrive in a busy environment. This is a full-time, permanent position with a salary range of £24,000 - £25,000 per annum and offers flexibility, including Work from Home Fridays.

Benefits

Work from Home Fridays

Supportive work environment

Qualifications

• Previous experience in an administrative or customer service role is desirable.
• Confident in using Microsoft Office and database/CRM systems.

Responsibilities

• Provide first-line support to students via phone and email.
• Process course enrolments and maintain accurate student records.
• Assist with course bookings, certificates, and learning platform access.
• Liaise with trainers and internal departments to ensure a smooth learner experience.
• Support administrative processes across the student lifecycle.

Skills

Communication skills

Organizational skills

Customer service experience

Proactive approach

Confident in Microsoft Office

Tools

Database/CRM systems

Job description

Job Title: Student Services Adviser

Location: Bishop's Stortford (CM22 7TD)

Salary Range: £24,000 - £25,000 per annum

Job Type: Full time, Permanent

Working Hours: Monday to Friday 9.00 to 5.30

Simply Academy, one of the UK's leading providers of financial education, is seeking a motivated and customer-focused Student Services Adviser to join our friendly team at our Bishop's Stortford headquarters.

This role is ideal for someone who enjoys supporting learners, working in a busy administrative environment, and delivering excellent service. You'll be part of a collaborative team dedicated to helping students succeed throughout their learning journey.

About the role:

• Provide first-line support to students via phone and email, responding to queries promptly and professionally
• Process course enrolments and maintain accurate student records
• Assist with course bookings, certificates, and learning platform access
• Liaise with trainers and internal departments to ensure a smooth learner experience
• Support administrative processes across the student lifecycle
• Contribute to maintaining and improving service quality standards

About you:

• Previous experience in an administrative or customer service role (education or training sector experience desirable)
• Excellent communication and organisational skills
• Confident using Microsoft Office and database/CRM systems
• A friendly, professional, and proactive approach to work
• A genuine interest in supporting learners and delivering a positive student experience

Join a supportive, growing organization that values teamwork, development, and flexibility including our Work from Home Fridays initiative.

*In line with our Safer Recruitment Policy 2022, Simply Academy will request a Disclosure and Barring Service (DBS) is supplied as a condition of every appointment and will conform with statutory and non-statutory guidance contained in 'Keeping Children Safe in Education 2022'.

Candidates with the relevant experience or job titles of: Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Education Administrator, Student Services Assistant, Office Administrator, Client Services Executive, Office Coordinator, Business Administrator, Office Assistant may also be considered for this role