Customer Service and Admin Team Leader

Tate; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in Northampton is seeking a Customer Service & Sales Admin Team Leader to oversee a small team and manage day-to-day customer interactions. The role requires substantial experience in customer service and order processing, with strong communication skills and attention to detail. The ideal candidate will provide operational support to the Sales Team, ensuring a smooth onboarding and accurate order management process. The position offers a competitive salary of up to £30,000, with a Monday to Friday schedule.

Qualifications

• Experience in a Senior Customer Service role or Team Leader position.
• Familiarity with customer service and sales administration.
• Strong accuracy and attention to detail.

Responsibilities

• Handle customer enquiries across phone, email, and digital channels.
• Lead a small team of Customer Service Administrators.
• Ensure accurate order processing and service delivery.

Skills

Customer service experience

Team leadership

CRM systems

Order processing

Strong communication

Analytical skills

Job description

Customer Service & Sales Admin Team Leader

Northampton

Monday - Friday 9am-5pm

Up to £30,000

This is a hands‑on role, leading a small team but also getting stuck into the day‑to‑day yourself, delivering an excellent end‑to‑end customer experience while providing strong operational and administrative support to the Sales team.

You and your team will ensure customers receive clear communication, smooth onboarding, reliable service delivery, and effective issue resolution. The role also supports the Sales team with admin tasks.

Responsibilities

• Handle customer enquiries across phone, email, and digital channels.
• Process customer orders accurately.
• Prepare, issue, and follow up quotations.
• Streamline and oversee the full end‑to‑end customer experience.
• Lead a small team of Customer Service Administrators.
• Ensure accurate and efficient order processing and service‑delivery workflows.
• Manage customer onboarding to ensure smooth setup and clear expectations.
• Take ownership of customer queries/issues, ensuring full resolution and addressing root causes.
• Maintain accurate and up‑to‑date CRM records.
• Provide operational and administrative support to the Sales Manager and Sales Team.

Required Skills and Experience

• Experience in a Senior Customer Service role or Team Leader position.
• Experience in customer service, order processing, and sales administration within a commercial environment.
• Strong working knowledge of CRM systems and core business systems.
• High level of accuracy, organisation, and attention to detail.
• Strong written and verbal communication skills.
• Analytical and problem‑solving capability.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.