Customer Service & Admin Specialist - Friday Remote

Brook Street; Liverpool City Region; Hybrid; GBP 26,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Service Administrator in Liverpool. The role requires handling customer inquiries, providing administrative support, and maintaining service records. Ideal candidates should have a strong customer service focus, good communication skills, and be proficient in Microsoft Office. This position offers a mix of office-based work and flexible home working on Fridays, along with the chance to join a supportive team in a well-established company.

Qualifications

• Previous experience in customer service is desirable.
• Strong administrative background required.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer enquiries via phone and email.
• Provide customer service support accurately and timely.
• Maintain customer service records and reports.
• Answer incoming calls and provide reception cover.
• Support the Sales Desk with general administration.

Skills

Strong customer service focus

Confident communicator

Competent in Microsoft Word

Competent in Excel

Competent in Outlook

Highly organised

Ability to work under pressure

Attention to detail

Job description

A reputable recruitment agency is seeking a Customer Service Administrator in Liverpool. The role requires handling customer inquiries, providing administrative support, and maintaining service records. Ideal candidates should have a strong customer service focus, good communication skills, and be proficient in Microsoft Office. This position offers a mix of office-based work and flexible home working on Fridays, along with the chance to join a supportive team in a well-established company.