Customer Service & Admin Coordinator - Logistics

Culina Group; Northampton; On-site; GBP 28,000; Full time

Job summary

A logistics and warehousing company is seeking a Customer Service Administrator in Rugby, UK. This full-time permanent position requires strong communication skills to provide excellent service to customers. Responsibilities include handling queries, managing order communications, and processing returns. The ideal candidate will be computer literate, organised, and adaptable to fluctuating business needs. The company offers extensive employee benefits, including 28 days of annual leave and a competitive pension scheme.

Benefits

28 days annual leave including bank holidays

4% employer pension contribution

Life assurance – 2 x annual salary

Wellness support through Employee Assistance Programme

Eye Care Vouchers for discounts

Recognition via Employee of the Month awards

Access to retailer discounts for savings

Qualifications

• Strong communication skills to build rapport with customers.
• Proficient in MS Office with good computer skills.
• Ability to organise and manage tasks effectively in a busy environment.
• Flexibility to adapt to peak periods and business needs.
• Time management skills to meet deadlines.

Responsibilities

• Act as the point of contact for all customer queries.
• Respond to customer service emails promptly.
• Contact customers regarding their orders.
• Communicate delivery times and options effectively.
• Handle customer returns and ensure proper processing.
• Complete and format customer reports accurately.
• Record and address non-conformance feedback.
• Circulate reports to relevant stakeholders.
• Assist with additional administration tasks as needed.

Skills

Strong communication skills

Computer literate (MS Office)

Excellent organisational skills

Flexible and adaptable approach

Time management

Job description

A logistics and warehousing company is seeking a Customer Service Administrator in Rugby, UK. This full-time permanent position requires strong communication skills to provide excellent service to customers. Responsibilities include handling queries, managing order communications, and processing returns. The ideal candidate will be computer literate, organised, and adaptable to fluctuating business needs. The company offers extensive employee benefits, including 28 days of annual leave and a competitive pension scheme.