Customer Service Admin

Universal Business Team; Northern Ireland; On-site; GBP 28,000 - 32,000; Full time

Job summary

A family-run business in Londonderry seeks a Customer Service Admin. You will deliver excellent customer service while supporting sales growth and administration. Responsibilities include responding to customer enquiries, processing orders, and resolving issues. Ideal candidates are customer-focused, organised, and possess strong communication skills. A competitive salary of £28,000-32,000 plus bonuses is offered along with training and support to thrive in your role.

Benefits

Competitive salary

Bonus opportunities

Supportive team environment

Training and support

Qualifications

• Proven experience in customer service, administration, or sales support is desirable.
• Ability to thrive in a fast-paced environment.
• Reliability and honesty with a strong attention to detail.

Responsibilities

• Answer incoming calls and respond to enquiries with professionalism.
• Process customer orders accurately and efficiently.
• Manage customer returns and maintain records of interactions.

Skills

Customer-focused

Organised

Strong problem-solving skills

Confident communicator

Tools

ERP systems

Job description

Are you passionate about delivering outstanding customer service and looking to join a supportive, family-run business with a reputation for excellence? We're seeking a Customer Service Admin to become an integral part of our client's growing team in Londonderry. This is an exciting opportunity to combine your skills in administration, customer care, and order management in a role where your contribution will truly make a difference

As a Customer Service Admin, you'll be at the heart of the business, ensuring customers receive the very best service while supporting sales growth and day-to-day operations. Your key responsibilities will include:

Customer Service & Communication

• Answer incoming calls and respond to enquiries with professionalism and care.
• Keep customers informed about order status, delivery updates, and any potential delays.
• Resolve issues and complaints promptly, ensuring positive outcomes.
• Provide expert product advice and support materials when needed.

Sales & Growth Support

• Process customer orders accurately and efficiently.
• Deliver quotations and pricing to customers.
• Spot opportunities for upselling and cross-selling to increase value.
• Identify and research new leads for potential opportunities.

Administration & Team Support

• Manage customer returns, demos, special orders, and service requests.
• Maintain detailed records of customer interactions and follow-ups.
• Provide vital administrative support to the team of 7 Business Development Managers

Requirements

We'd love to hear from you if you are:

• Customer-focused, with a genuine passion for creating great experiences.
• Organised, proactive, and able to thrive in a fast-paced environment.
• A confident communicator with strong problem-solving skills.
• Experienced in customer service, administration, or sales support (desirable).
Comfortable using ERP systems (training can be provided).
• Reliable, honest, and a true team player with great attention to detail

Benefits

• Salary- 28,000- 32.000 basic plus bonus
• Monday- Thursday 8am-4.30pm - Friday 8.00am- 3.30pm
• Opportunity for you to earn excellent bonus
• Join a well-established, family-run business with a friendly, supportive team.
• Opportunity to make a real impact in a varied and rewarding role.
• Training and support to help you succeed and grow.