Customer Sales Coordinator

First Recruitment Services; England; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A recruitment agency in Brighton is seeking a Customer Sales Coordinator. The role involves being the point of contact for customer inquiries, handling calls and emails, and administrative duties. Candidates should have prior phone-based customer service experience and good communication skills. A hybrid work model is available, offering flexibility.

Benefits

25 days holiday plus Bank Holidays

Birthday off

Cycle to work scheme

Regular social events

Employee Assistance Programme

Retail/shopping discounts scheme

Qualifications

• Phone based customer service experience is essential.
• Excellent written and verbal communication skills.
• A high level of accuracy and attention to detail needed.

Responsibilities

• First point of contact for customers across two brands.
• Handling a high volume of customer calls, emails, and live chat.
• Outbound calls to resolve issues from online enquiries.

Skills

Phone based customer service experience

Excellent written and verbal communication skills

High level of accuracy and attention to detail

Ability to multitask in a busy environment

Customer focused with ability to highlight benefits

Job description

Overview

• Position: Customer Sales Coordinator
• Salary: £25,497 rising to £26,497 after probation period
• Location: Brighton
• Hours: 8.30am to 4.30pm Monday to Friday with one late shift of 11.30am to 7.30pm per week. One weekend every 5 weeks with two weekdays off around it.
• 25 days holiday plus Bank Holidays, Birthday off, cycle to work scheme, regular social events, Employee Assistance Programme, hybrid working.

We’re looking for an experienced call centre professional or someone with strong phone based customer service experience to join a lovely company in Brighton who are very busy. This role is a hybrid position sitting between the sales and customer service teams. There is no cold calling but as well as liaising with existing customer and queries you will also talk new customers through the benefits of the products to ensure they sign up from their enquiry. On top of this there’s lots of administration and email inbox management. A very busy role offered on a hybrid working basis but the office is open full time if you prefer office-based work.

Job duties

• First point of contact for customers across two brands, both for existing customer queries and new customer sign ups
• Handling a high volume of customer calls, emails and live chat
• Outbound calls to customers who enquired online, over email or who did not complete the online sign-up process to find out if there was a specific issue you can resolve
• Working with financial information and data
• All associated office administration duties
• Ensuring tasks are completed in agreed timescales while following best practice
• Supporting other teams as necessary

Skills & experience

• Phone based customer service experience is essential
• Excellent written and verbal communication skills and a friendly nature, happy to chat to customers
• A high level of accuracy and attention to detail teamed with administration skills
• Ability to multitask in a busy environment
• Customer focused with the ability to highlight and sell the benefits of services to new enquiries

Salary, Hours & Benefits

• £25,497 rising to £26,497 after probation period
• 8.30am to 4.30pm Monday to Friday with one late shift of 11.30am to 7.30pm per week
• One weekend (every 5 weeks) with two weekdays off around it
• 25 days holiday plus Bank Holidays
• Birthday off
• Cycle to Work scheme
• Regular social events
• Employee Assistance Programme
• Retail / shopping discounts scheme
• Hybrid working

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.