Customer Revenue Specialist

Adecco; Carlisle; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Revenue Specialist to help manage customer income recovery. This role involves analysing billing data, conducting customer outreach, and collaborating with teams to drive revenue recovery efforts. The ideal candidate will have strong organisational skills, experience in project management, and proficiency in IT tools. Competitive salary and benefits package offered.

Benefits

25 days annual leave

Comprehensive pension plan

Private health care scheme

Company-provided laptop

Qualifications

• Proven ability to manage multiple tasks and prioritise effectively.
• Experience managing projects independently with minimal supervision.
• Strong problem-solving skills and meticulous attention to detail.

Responsibilities

• Collaborate with Contract Management and Customer Services teams to manage income recovery.
• Analyse billing and debt data to identify trends.
• Conduct outbound calls to secure payments.

Skills

Project management

Data analysis

Communication skills

Team collaboration

Problem-solving

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Adecco is excited to exclusively partner with an innovative, fast-growing company recognised for its outstanding workplace culture.

We are seeking a Customer Revenue Specialist on behalf of our client, an organisation poised for significant expansion over the next five years. In this pivotal role, you will have the opportunity to truly make an impact. The ideal candidate is highly organised, self-driven, and capable of leading projects independently while working seamlessly within a team. You'll be responsible for ensuring timely task completion and driving results.

Key Responsibilities

In this role, you will collaborate closely with the Contract Management and Customer Services teams to support the business in managing customer income recovery. You will play a vital role in reducing customer debt levels by ensuring efficient processes.

Primary Tasks

• Analysing billing and debt data to identify trends and devise strategies for revenue recovery.
• Conducting outbound calls to customers to secure payments.
• Verifying customer information to optimise communication efforts.
• Communicating with customers at risk of supply suspension.
• Engaging with customers in transition to maximise revenue recovery.

Required Skills and Experience

• Proven ability to manage multiple tasks and prioritise effectively.
• Experience managing projects independently with minimal supervision.
• Proficiency in IT tools such as Word, PowerPoint, Excel, and email platforms
• Strong problem-solving skills and meticulous attention to detail with a "right-first time" mindset
• Excellent teamwork and collaboration abilities
• Outstanding communication and presentation skills, both written and verbal
• Exceptional organisational and time management skills to handle multiple clients and contracts efficiently.

Compensation and Benefits

• Salary : £22, to £24, per annum (DOE) + Bonus
• 25 days of annual leave, plus statutory holidays
• Comprehensive pension plan
• Private health care scheme
• Company-provided laptop / PC and other necessary equipment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.