Customer Representative Agent

Getaway Travel Agency; Remote; GBP 20,000 - 30,000; Full time

Job summary

A travel service company is seeking a Travel Customer Representative to support clients throughout their travel journey. The ideal candidate will have excellent communication skills, strong customer service experience, and a passion for travel. This role offers the flexibility of 100% remote work, opportunities for growth, and travel-related perks. Candidates will assist with inquiries, bookings, and provide exceptional service to ensure memorable experiences for clients.

Benefits

Travel perks and exclusive discounts

Supportive team environment

Ongoing training

Qualifications

• Experience in travel or hospitality customer service.
• Ability to use booking platforms and systems.
• Enthusiasm for helping others plan travel experiences.

Responsibilities

• Respond to client inquiries professionally via multiple channels.
• Assist with bookings, changes, and cancellations.
• Provide accurate destination and policy information.
• Follow up with clients to ensure satisfaction.
• Handle concerns with empathy and effective problem solving.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and detail-oriented

Comfortable with technology

Passion for travel

Job description

Birmingham, United Kingdom Customer Representative

About the job Customer Representative Agent

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!