Customer Relationship Specialist

Ignis Agency; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service firm in the UK is seeking a Customer Relationship Specialist to build and nurture subscriber relationships, maximize sales through effective communication, and analyze customer engagement. Ideal candidates are agile, possess strong sales insight, and have excellent communication skills. This role offers a starting pay of $400 USD during the probation period, with standard rates of $500 USD afterwards. Flexible shifts and performance bonuses are also included.

Benefits

Comprehensive training for onboarding

Performance bonuses

Flexible working hours

Qualifications

• At least one year of experience in customer service or sales role.
• Willingness to adapt and adopt changing practices.
• Access to reliable internet and home office setup.

Responsibilities

• Build and nurture strong relationships with subscribers.
• Promote exclusive content through upselling techniques.
• Analyze customer feedback to optimize communication.

Skills

Customer psychology understanding

Sales insight

Exceptional communication

Ability to persuade and negotiate

Agility and open-mindedness

Job description

Overview

Customer Relationship Specialist – Key Responsibilities

Responsibilities include building and nurturing strong relationships with subscribers to elevate the overall platform experience, strategically promoting exclusive content using tailored upselling techniques, analyzing customer engagement and feedback to optimise outreach and communication scripts, transforming interactions into sales opportunities through persuasive and authentic conversation, and driving subscriber satisfaction, loyalty, and engagement to support creators’ revenue goals.

Responsibilities

• Build and nurture strong relationships with subscribers to elevate the overall platform experience
• Strategically promote exclusive content, using tailored upselling techniques to maximise sales
• Analyse customer engagement and feedback to optimise outreach and communication scripts
• Transform interactions into sales opportunities by leveraging persuasive and authentic conversation
• Drive subscriber satisfaction, loyalty, and engagement to support creators’ revenue goals

Profile of an Ideal Candidate

• Agile & Open-Minded: Willingness to adapt and adopt best practices in response to changing customer needs
• Strong Sales Insight: Understanding of customer psychology, digital sales, and marketing processes
• Exceptional Communicator: Superior written skills with the ability to persuade and negotiate effectively
• Relevant Experience: At least one year in a customer service, sales, virtual assistance, or business development role
• Remote Work Capable: Access to a reliable internet connection and a dedicated home office setup
• Flexible Availability: Open to a rotating schedule (day, evening, or night shifts across a 4-day working week)
• Collaborative Attitude: Eager to provide shift cover when needed in exchange for additional incentives

Recruitment & Onboarding for Customer Relationship Specialist Roles

Efficient Recruitment Journey: One interview → Creative communication case study → Offer

• Quick Start: Intakes available almost every Monday
• Showcase Skills: Practical assessment focused on creative and authentic customer engagement
• Comprehensive Training: Up to 2 weeks of fully paid onboarding to set you up for success*
• Training payment contingent on completion and continued roles with the company

Salary and Benefits

• Starting Pay: $400 USD for an 8-week probation period
• Standard Rate: $500 USD after probation
• Work Arrangement: Contracted 40 hours per week (10-hour shifts, 4 days per week)
• Incentives: Attainable commission and performance bonuses totalling $1,000+ monthly (1.5%–3% typically)
• Payment Routine: Bi-monthly, on the 15th and last day of the month
• Commission Payment: Earnings paid one month in arrears

Why Join Our Customer Experience Team?

Become a vital part of the creator economy by making a real impact through meaningful subscriber relationships and exceptional communication. Ready to leverage your talents for a fast-growing, innovative platform? Apply now!