Customer Relationship Manager

NHS; Odiham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care home provider is seeking a Customer Relationship Manager in Odiham to drive sales and marketing initiatives. The successful candidate will manage enquiries to boost occupancy, network with the community, and enhance marketing performance. Ideal candidates will have proven sales experience, preferably in healthcare, and must be skilled in data analysis and Microsoft Office. This role offers a supportive team environment and career development opportunities.

Benefits

Attractive salary

Competitive commission structure

Retail and leisure discounts

Wellbeing support

Career development opportunities

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyze data on Salesforce or similar applications.
• Self-motivated and target-driven with excellent communication.

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy.
• Network within the community and support marketing activities.
• Actively generate leads and maintain a contacts database.

Skills

Sales and marketing experience

Data analysis on Salesforce or similar CRM

Excellent communication skills

Interpersonal and professional qualities

Microsoft Office proficiency

Job description

Barchester is recruiting a Customer Relationship Manager to join their prestigious care home team. This is an opportunity to work alongside an exceptional management team and contribute to the success of a first-class care home. The successful candidate will be responsible for driving sales and marketing initiatives to increase occupancy, handling enquiries, and networking with the local community.

Main duties of the job

The Customer Relationship Manager will be responsible for managing enquiries to improve conversion rates and achieve occupancy targets, networking within the local community to raise the profile of the home and generate enquiries, supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy, and identifying opportunities to improve sales and marketing performance. The candidate should have proven sales and marketing experience, preferably in the healthcare sector, as well as the ability to analyze data on Salesforce or a similar CRM application. They should be self-motivated, target-driven, and have excellent interpersonal and communication skills.

About us

Barchester is an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK. They have a clear focus on providing residents with exceptional quality care and are dedicated to ensuring that their team are respected and their contributions valued.

Job responsibilities

REWARDS PACKAGE: Attractive salary, alongside a competitive commission structure, Access to a range of retail and leisure discounts, Access to a range of wellbeing support and Best Doctors Service, Opportunity to develop within a hugely supportive team
RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets, Excellent communication skills, Networking within the local community to raise the profile of the home and generate enquiries, Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy, Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence

NEED TO DO:

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Person Specification

Qualifications

• The ideal candidate should have proven sales and marketing experience, preferably in the healthcare sector, the ability to analyze data on Salesforce or a similar CRM application, and be a confident user of Microsoft Office (Excel/PowerPoint). They should also possess a full UK driving license.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.