Customer Relationship Manager

HealthJobs4U Ltd; Bath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Bath is seeking a Customer Relationship Manager to enhance occupancy through effective sales strategies and community networking. The ideal candidate will have experience in sales, strong communication skills, and a proven ability to engage with potential residents. This role offers a competitive salary, commissions, and opportunities for professional development within a supportive team.

Benefits

Competitive salary and commission

Retail and leisure discounts

Wellbeing support programs

Development opportunities

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyze data using Salesforce or similar CRM.
• Confident user of Microsoft Office.

Responsibilities

• Manage enquiries to improve occupancy rates.
• Network with local community to raise home profile.
• Generate leads and identify marketing opportunities.

Skills

Sales experience

Communication skills

Networking

Data analysis

Self-motivation

Microsoft Office proficiency

Tools

Salesforce

Microsoft Excel

Microsoft Powerpoint

Job description

Overview

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

Rewards Package

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Need to Have

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence

Need to Do

• Represent Barchester and our state of the art home in a friendly and professional manner
• Responsible for all sales activity for the home
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
• Engage with residents and relatives to understand their experience and requirements
• Respond to sales enquiries
• Actively generate leads and identify local marketing opportunities
• Maintain a contacts database