Customer Relationship Account Manager

Oxstaff; Abingdon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A digital publishing company in Abingdon is looking for a Client Relations Account Manager. In this role, you will manage customer accounts to maximize retention and growth, achieve sales targets, and provide an excellent customer experience. You should have strong skills in customer relationship management, effective communication, and Salesforce proficiency. This position is essential for maintaining high service standards and meeting KPI expectations.

Qualifications

• Proven ability to manage and grow customer accounts effectively.
• Experience in achieving sales targets and KPIs.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage a base of customers to maximize retention.
• Achieve/exceed individual and team KPIs and targets.
• Maintain accurate customer records in Salesforce.
• Provide excellent customer experience.

Skills

Customer Relationship Management

Sales skills

Effective communication

Salesforce proficiency

Tools

Salesforce

Job description

We are recruiting a Client Relations Account Manager for a fantastic digital publishing company in Abingdon that prides itself on having a great workplace culture. As a member of the Sales Team, you are primarily responsible for the management and growth of a select group of existing accounts.

Job Description

Key responsibilities and accountabilities:

• To manage a base of customers, maximising retention and delivering growth through a sales-through service approach
• To consistently achieve/exceed individual and team KPIs and targets in order to generate sales to achieve maximum profitability.
• To participate and achieve the minimum standards required within scheduled sales campaigns and tasks
• To adhere to the agreed call cycles to ensure regular customer contact is maintained within the agreed timeframes
• To manage all customer queries effectively and within the agreed SLAs
• To prevent any credits by managing all tasks and administration responsibilities effectively and within the agreed SLAs
• Provide an excellent customer experience by maintaining a high level of service at all times.
• To input and maintain customer records within Salesforce – with accurate, high-quality information in order to enable effective customer management
• Be responsible for continually updating and maintaining your skill, product, market and competitor knowledge

Minimum Standards of Performance:

• To achieve all relevant sales targets and KPIs
• To ensure that all relevant data and tools are used to support the account management process
• Ensure that any client queries are investigated and resolved within 2 working days.
• Any credit allowance to be authorised via your line manager.
• Ensure that salesforce is updated accurately on a ‘real time’ basis.
• Monthly review to be completed and handed in at your 121.
• Ensure that all new skills and knowledge trained is carried through into the role

Personal Conduct:

• Attend all meetings as and when required
• Attend and participate in monthly 1-2-1’s
• To ensure the business standards are represented in all training delivery
• To safeguard the condition of security of any of the company’s money, materials or assets with which you are entrusted.
• Project a positive image for the company when speaking to external customers and internal colleagues and managers.

Additional Information

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Suitable applicants for this role will be contacted. If you do not hear back within 4 working days, unfortunately you have been unsuccessful on this occasion. Please continue to view the website for alternative opportunities. Oxstaff is acting as an Employment Agency.