Customer Relations Manager — Elevate Homebuyer Experience

Vistry Group; Tandridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction firm in the United Kingdom is seeking a Customer Relations Manager to enhance customer satisfaction throughout the home buying process. This role involves managing customer interactions, conducting pre-handover inspections, and supporting sales teams. The ideal candidate will have strong customer service skills and experience in issue resolution. This position offers competitive salary, flexible working, and comprehensive benefits including a company car and private medical insurance.

Benefits

Competitive basic salary and annual bonus

Company car or travel allowance

Up to 39 days annual leave with service

Private medical insurance

Competitive pension scheme

Life assurance

Employee rewards portal

Qualifications

• Experience in customer relations and issue resolution.
• Strong communication skills for effective customer service.
• Ability to manage customer satisfaction metrics.

Responsibilities

• Manage customer contacts during their home buying journey.
• Conduct pre-handover inspections to ensure quality delivery.
• Support sales and site teams in post-move customer satisfaction.

Job description

A leading construction firm in the United Kingdom is seeking a Customer Relations Manager to enhance customer satisfaction throughout the home buying process. This role involves managing customer interactions, conducting pre-handover inspections, and supporting sales teams. The ideal candidate will have strong customer service skills and experience in issue resolution. This position offers competitive salary, flexible working, and comprehensive benefits including a company car and private medical insurance.