Customer Relations & Logistics Specialist

Osborne Appointments; England; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

An independently owned logistics firm based in Luton is looking for a Customer Relations & Logistics Specialist. In this role, you will ensure a seamless customer experience and manage the logistics for the international movement of goods. Candidates should possess experience in logistics, strong customer account management skills, and be very organized. The position offers a competitive salary between £30,000 and £38,000 per annum and a hybrid working model, reinforcing collaboration and productivity. The role is a 6-month fixed-term contract.

Qualifications

• Experience in logistics, supply chain, or international freight with knowledge of global movement of goods.
• Background in customer or commercial account management.
• Highly organized, detail-driven, and solutions-focused.

Responsibilities

• Support the Regional Sales Manager in delivering revenue targets.
• Act as the main contact for customers and suppliers.
• Manage the end-to-end order process effectively.
• Coordinate international logistics for on-time deliveries.
• Maintain compliance with ISO9001 and ISO14001 standards.
• Capture customer feedback and report intelligence for growth.

Skills

Logistics experience

Customer account management

Strong communication skills

Detail-oriented

ERP systems knowledge

Excel skills

Tools

NetSuite

Job description

Role

Customer Relations & Logistics Specialist

Location

Luton

Hours

Monday to Friday, 37.5 hours a week + hybrid working

Salary

£30,000 - £38,000 per annum

Contract

6 Months Fixed Term Contract

OA are currently looking to recruit for an experienced Customer Relations & Logistics Specialist to join an independently owned, growing business based in Luton.

As a Customer Relations & Logistics Specialist you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes.

Duties of a Customer Relations & Logistics Specialist :

• Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
• Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
• Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
• Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods
• Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
• Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth

What we would like from you :

• Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import / export processes
• Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
• Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment
• Professional, confident communicator

Proactive team player – strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical / logistics product knowledge advantageous

If you are interested in this role, please apply below with your most recent CV.

By applying to this job advertisement, you confirm you have read and understood our and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days