Customer Relations Executive

Thomas Cook; Chester; On-site; GBP 19,000; Full time

Job summary

Join a vibrant and fast-growing company in Chester as a Customer Relations Executive! This role offers a dynamic environment where you will engage with customers, addressing their after-sales queries and complaints with empathy and professionalism. You will be part of a dedicated team that values outstanding customer care and teamwork. Enjoy generous benefits, including a competitive salary, annual bonus, and extensive training. If you thrive in a fast-paced setting and are passionate about helping others, this opportunity is perfect for you!

Benefits

33 days’ holiday (including bank holidays)

Birthday day off

Annual bonus scheme

Staff pension

Private Medical

Enhanced Maternity and Paternity pay

Long service awards

Staff discount

Free worldwide travel insurance

Free fruit, tea and coffee

Qualifications

• Strong experience in handling customer complaints and negotiation.
• Ability to multi-task and use various systems effectively.

Responsibilities

• Act as the first point of contact for customers after-sales.
• Ensure high standards of customer care and resolve queries.

Skills

Customer Service

Complaint Handling

Negotiation

Multi-tasking

IT Savvy

Job description

Customer Relations Executive – £18,500 Plus annual bonus!

Do you want to work for one of Chester’s fastest growing companies?
Have you got strong experience in handling customer complaints and negotiation over the phone?
Do you want to work in a fun, friendly, professional and rewarding environment based in Chester city centre?
Are you flexible with your working hours which may include some evenings and weekends?

If you have answered yes to all of the above I would love to hear from you!

Due to the company’s success, my client is currently looking to expand their Customer Resolutions team with full time Executives. The team is extremely friendly, hardworking and they all have a genuine passion for helping their customers by providing outstanding customer care, so someone with this work ethic and attitude would fit in perfectly.

The role involves speaking to many different customers every day, dealing with a variety of challenging situations and queries. The Customer Relations team deals with after-sales queries and complaints; it’s a fast-paced, challenging, yet rewarding part of the business to be in. To be part of this team, you will need a positive, pro-active and professional yet empathetic nature.

You would be the first point of contact for customers (after-sales) and you will be ensuring the highest standards are met at all times. The ability to multi-task is definitely needed, as you will be using various systems and liaising between different people to come to the best resolutions for the customer and the business. It would be extremely advantageous that you are IT savvy and confident in picking up new systems and skills quickly.

Not only are you rewarded with a generous annual bonus scheme, but you will also be extremely well looked after with full training being given, potential for career progression, and company benefits such as:

1. 33 days’ holiday (including bank holidays)
2. An additional day off during the week of your Birthday
3. Annual bonus scheme
4. Staff pension
5. Private Medical
6. Enhanced Maternity and Paternity pay
7. Long service awards – cash payments and increases in holiday allowances
8. Staff discount
9. Free worldwide travel insurance (including family members)
10. Free fruit, tea and coffee supplied in the office.

To be considered for the role, please apply online or contact me at 01244-405-100.

I look forward to hearing from you.

Emma Thomas-Higgs

Senior Consultant – Reed Chester