Customer Relations Coordinator

Dexters Estate Agent Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading estate agent company in the United Kingdom is seeking a dedicated individual for a Customer Relations role. You will monitor reviews, respond to feedback, and assist with GDPR requests, ensuring high standards of customer service. We're looking for someone passionate, organized, and able to work under pressure. Join us to start your career with genuine progression opportunities in an established team.

Qualifications

• Passion for customer service and upholding service standards.
• Excellent timekeeping and absence record.
• Enthusiastic, 'Nothing is too much trouble' attitude.

Responsibilities

• Monitor online review sites and respond to all incoming feedback.
• Produce monthly figures for feedback and team stats.
• Assist in developing and documenting best practices for the team.

Skills

Customer Focused

Excellent communication skills

Good writing skills

Highly organised

Attention to detail

Job description

This role involves working with the Customer Relations Team to ensure accurate and timely response and logging of all feedback received. Carefully respond to and action GDPR requests. Responsible for collating and reporting figures for the Customer Relations Team.

Hours: Monday - Friday, 8:30am - 5:30pm

Location: Teddington

Salary: DOE

Key Responsibilities

• Monitor online review sites, receive, register and respond to all incoming feedback, including:
  • Google Reviews
  • Trust Pilot
  • All Agents
  • Customer Experience forms
• Add review testimonials to Google sheet for marketing.
• Responsible for producing monthly figures including feedback and team stats.
• Respond to and accurately action GDPR requests to be unsubscribed or removed from our database.
• Assist Customer Relations Team with complaint files where needed.
• Assist in developing and documenting best practice for the team.
• Research new rating sites and make recommendations for additional monitoring.
• Provide support to Help & Advice teams when required.

Requirements

• Passion for customer service and upholding our service standards.
• Confidence to work as part of a busy team, dealing with colleagues at all levels.
• Excellent timekeeping and absence record.
• Enthusiastic, ‘Nothing is too much trouble’ attitude.
• Smart, well presented – uphold dress code.
• Ambassador for the company, always acting in the best interest of the company.

Skills

• Works in line with our Winning Ways: Customer Focused, Cheeky, Epic, Flexible, First, Team Orientated.
• Confident, with excellent communication skills, using telephone as first point of contact.
• Good writing skills.
• Ability to maintain confidentiality in all dealings and correspondence.
• Highly organised & able to prioritise a varied workload.
• Able to work under pressure with excellent attention to detail.
• Flexible approach to work particularly during busy periods.
• Has a professional approach, demonstrating high levels of integrity.
• Able to demonstrate initiative along with a ‘can do’ approach.

Why pick us?

90% of our Managers & Directors started their career with us at entry level. We offer genuine progression, fast tracking our people into management roles.

We’re proud to say we are London’s only major firm of Residential Chartered Surveyors and the only Estate Agent in the UK able to provide both Government and industry specific professional qualifications, demonstrating our commitment to professionalism within our industry and attracting, developing and retaining the best talent!