Customer Relations Coordinator

IKEA; Croydon; On-site; GBP 32,000; Full time

Job summary

A leading home furnishings retailer in Croydon is seeking a Customer Relations Coordinator to support the operational needs of the Customer Meeting Point team. In this role, you will coordinate daily activities and tasks, ensuring safety and service quality for customers. The ideal candidate will possess strong communication skills and a solid understanding of operational processes. Benefits include a starting salary of £31,012, and a collaborative work environment that values diversity and inclusion.

Benefits

15% IKEA discount

Life Assurance

Free healthy meal option

Qualifications

• Experience in customer relations or a similar role.
• Ability to guide and motivate a team.
• Understanding of health, safety, and security regulations.

Responsibilities

• Coordinate daily operations of the store team.
• Ensure safety, compliance, and operational standards.
• Act on customer feedback to improve service quality.

Skills

Collaborative communication

Operational processes

Decision-making

Job description

IKEA Croydon are looking to welcome a Customer Relations Coordinator to join our Store Customer Relations team! In IKEA, we call this a Customer Meeting Point Coordinator.

The role will require you to take responsibility to support the Customer Meeting Point leadership team in the operational day to day running of the store within the customer relations function, coordinating and supporting co‑workers with daily activities and tasks.

WHAT WE OFFER

• The Start Date of employment will be: 10th January 2026.
• Starting salary of £31,012 per annum, based on competence and experience.
• 39 hours working 5 days per week including day shift, evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co‑workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on high‑street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest‑free loans.
• iBenefits – Rewards & discount portal.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks.
• …as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

• A collaborative approach to communication, with the capacity to guide, motivate and engage with the team.
• Good knowledge in relevant systems, commercial and operational processes and the tools within the area of Selling and Customer.
• You are structured and can establish routines for large teams, with the capability to take responsibility and respond to business and customers needs by providing effective solutions within the area of responsibility.
• A considered decision‑maker with the ability to adjust to tasks and delegate as needed, you will thrive in a versatile environment by focusing on flexibility, speed, and simplicity, using your experience to deliver results when dealing with the unknown and adapting to changes in operation.
• Sound understanding of the regulations and legislation relating to health, safety, and security.
• Leadership experience is beneficial, but not essential to this role.

WHAT YOU'LL BE DOING DAY TO DAY

• Coordinate the daily operation of the store team, allocating and executing activities and tasks across all functions.
• Apply the appropriate processes and actions daily to secure safety, compliance and operational standards to maximise profitability and achieve commercial priorities.
• Act on customer feedback to ensure that every customer has a consistent and excellent experience by supporting the team in exceeding expectations of availability, quality standards, and service.
• Identify and work closely together with the team to implement sales support tools to optimise commerciality, and secure excellence in operations through building competence in the team.
• Apply appropriate corrective actions based on customer and co‑worker feedback and highlight points for improvement in daily operations, working with the IKEA global and national strategies.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

Please attach an updated CV with your application so we can get to know you better.

Next step, if successful you will be invited to a face‑to‑face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email [e-mail] and I will be happy to help!