Customer Planner Assurance

Thames Water Utilities Limited; Slough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading utilities provider is seeking a Customer Planner Assurance to join their team in Slough. In this hybrid role, you'll be essential in ensuring that work is planned efficiently, directly impacting customer experience. Responsibilities include scheduling field teams and managing customer interactions. Ideal candidates will possess strong communication skills and experience in customer service. This full-time position offers competitive hourly pay and requires collaboration across various teams to ensure timely completion of tasks.

Qualifications

• Experience working in a fast-paced customer service or operational environment.
• Strong verbal and written communication skills, with confidence handling challenging conversations.
• Good IT skills, including Microsoft Office, and the ability to work across multiple systems.
• Experience planning or allocating work to field-based teams.
• Ability to prioritize effectively and work calmly under pressure.
• A collaborative mindset with a focus on delivering positive customer experience.

Responsibilities

• Planning, scheduling, and monitoring work for field teams.
• Speaking with customers to assess urgency and provide updates.
• Managing complex and sensitive cases.
• Working closely with field teams to support job completion.
• Maintaining accurate records and improving planning processes.

Skills

Experience in fast-paced customer service

Strong communication skills

Good IT skills, including Microsoft Office

Experience in planning work for field teams

Ability to prioritize effectively

Collaborative mindset

Job description

Hybrid - Slough-9 Cambridge Avenue(WCSC)

Job title Customer Planner Assurance Ref 43574 Division Asset Operations & Capital Delivery Location Hybrid - Slough-9 Cambridge Avenue(WCSC) Contract type Temporary Full/Part-time Full-time Salary Hourly Pay rate: £16.02 Closing date 06/01/2026

This is a great opportunity to join our Customer Solution Centre in a role that sits right at the heart of customer experience and operational delivery. As a Customer Planner, you will help ensure the right work is planned at the right time, supporting our field teams and making a real difference to customers when they need us most.

What you’ll be doing as a Customer Planner Assurance

• Planning, scheduling and monitoring work for field teams, ensuring the right resources are allocated and jobs are completed on time.
• Speaking with customers to understand issues, assess urgency and provide clear, timely updates throughout the customer journey Using multiple systems to diagnose problems, raise work and manage jobs in real time, responding to changes and emergencies.
• Managing complex and sensitive cases, including repeat issues, high-impact incidents and pollution-related events.
• Working closely with field teams and operational colleagues to support successful job completion and incident response.
• Maintaining accurate records and contributing to continuous improvement in planning processes and customer experience.

What you should bring to the role

• Experience working in a fast-paced customer service or operational environment.
• Strong verbal and written communication skills, with confidence handling challenging conversations.
• Good IT skills, including Microsoft Office, and the ability to work across multiple systems
• Experience planning or allocating work to field-based teams.
• The ability to prioritise effectively, take ownership of issues, and work calmly under pressure.
• A collaborative mindset and a genuine focus on delivering a positive customer experience.

What’s in it for you?

• Hourly Pay rate: £16.02
• Expenses: Excluded
• Location: Slough, SL1 4PJ
• Length of assignment: 6 months
• Required Start date: TBC
• Hours: 36 hours per week
• Please note you will be on assignment at Thames Water via Pertemps

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.