Customer Outcomes & Governance Analyst

Vermelo; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading customer analytics firm in Greater London is seeking a Customer Outcomes Analyst on a contract basis. The role involves supporting compliance with Consumer Duty and FCA regulations, building relationships with partners, and overseeing customer activities to drive improvements. Candidates should have a strong customer-focused mindset, experience in regulated environments, and a degree or professional risk qualification. This position offers a dynamic work environment and the chance to make a significant impact on customer outcomes.

Qualifications

• Experience working in a regulated entity in customer related roles.
• Familiarity with Consumer Duty requirements.
• Experience engaging with the FCA or PRA is an advantage.

Responsibilities

• Support compliance with Consumer Duty outcomes and FCA rules.
• Build strong working relationships with outsource partners.
• Help oversee customer activity delivered by Markerstudy Group.

Skills

Customer focussed mindset

Strong relationship building abilities

Clear and confident communication skills

Good grasp of regulatory and compliance expectations within insurance

Naturally inquisitive

Ability to work across teams and external partners to influence outcomes

Education

University degree or relevant professional risk qualification

Job description

A leading customer analytics firm in Greater London is seeking a Customer Outcomes Analyst on a contract basis. The role involves supporting compliance with Consumer Duty and FCA regulations, building relationships with partners, and overseeing customer activities to drive improvements. Candidates should have a strong customer-focused mindset, experience in regulated environments, and a degree or professional risk qualification. This position offers a dynamic work environment and the chance to make a significant impact on customer outcomes.