Customer Outcomes & Conduct Manager — Hybrid

Leeds Building Society; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial institution in the UK seeks a Customer Outcomes and Conduct Manager to monitor customer outcomes and implement effective Consumer Duty controls. The ideal candidate will have a strong understanding of regulatory risks, excellent communication skills, and experience working in multi-disciplinary teams. Enjoy hybrid working and an annual bonus of up to 12% along with other attractive benefits. Join a purpose-driven culture dedicated to supporting home ownership for more people.

Benefits

Annual bonus of up to 12%

Matched pension contributions up to 10%

26 days holiday plus bank holidays

Colleague Mortgage and Saver products

2 days' volunteering per year

Qualifications

• Detailed understanding of regulatory and customer focused risks.
• Ability to analyse information and produce MI reports.
• Strong attention to detail and well organized.

Responsibilities

• Monitor and improve customer outcomes.
• Ensure Consumer Duty controls are implemented effectively.
• Work closely with business leaders.

Skills

Regulatory and customer focused risks understanding

Society Governance, Risk and Consumer Duty Frameworks

Data analysis and MI reports production

Building relationships with Senior Management

Influencing skills

Multi-disciplinary team experience

Excellent communication skills

Attention to detail

Self-motivation

Job description

A financial institution in the UK seeks a Customer Outcomes and Conduct Manager to monitor customer outcomes and implement effective Consumer Duty controls. The ideal candidate will have a strong understanding of regulatory risks, excellent communication skills, and experience working in multi-disciplinary teams. Enjoy hybrid working and an annual bonus of up to 12% along with other attractive benefits. Join a purpose-driven culture dedicated to supporting home ownership for more people.