Customer Operations Technician

Equinix; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading digital infrastructure company in the UK seeks a dedicated Operations Technician to join their team. The role involves installing and testing customer equipment, ensuring alignment with service level agreements, and supporting customer satisfaction. Ideal candidates will have experience in customer service and cabling techniques, with a readiness to work flexible shifts. This position provides an opportunity to contribute to vital digital infrastructure in a dynamic and inclusive environment.

Qualifications

• Experience in Customer Service, Operation Centres or Datacentres.
• Familiarity with installation, termination and testing of cabling techniques.
• Willingness to work day and night shifts.

Responsibilities

• Racks and stacks customer equipment.
• Installs and tests customer equipment and cabinets.
• Maintains detailed written records of work activity.
• Responds to alarms in accordance with procedures.

Skills

Customer Service experience

Experience with Cat5e / Cat6a / Fibre Cabling

Previous ISP or Telco Background

Good knowledge of network protocols (TCP/IP)

Job description

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

What you will be doing:

• Racks and stacks customer equipment
• Installs customer equipment and cabinets
• Tests all hardware for deployment to local and remote sites
• Figures out work priorities from the Siebel queue and ensures alignment to all pre-defined SLAs
• Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper, coax and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and tests datacentre Link cross connects using Fluke and JDSU testers
• Ensures test results are aligned with industry standards.
• Maintains detailed written records of all work activity
• Supports fulfilment of projects with direction from senior staff
• Supports customer satisfaction through timely and precise order execution
• Responds to alarms in accordance with Equinix procedures

What we look for:

Essential

• Experience in Customer Service, Operation Centres or Datacentres
• Experience of Cat5e / Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
• Previous ISP or Telco Background
• Willingness to work a shift rota that includes day and night shifts

Desirable

• Extensive computer knowledge and familiarity (Windows NT, 2000 & XP).
• Good knowledge of network protocols such as TCP/ IP

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.