Customer Operations Manager

Lumino; Remote; GBP 40,000 - 55,000; Full time

Job summary

A custom lighting solutions company in the United Kingdom is looking for a Customer Operations Manager to oversee the full customer journey. This role involves managing complex projects, ensuring effective communication with internal and external stakeholders, and maintaining client relationships. Candidates should have operational experience, strong communication skills, and a problem-solving mindset. Enjoy autonomy and professional growth in a collaborative team focused on sustainable agriculture.

Benefits

Opportunities for professional growth

Autonomy and ownership from day one

Collaborative team environment

Qualifications

• Proven success in customer-facing operational roles.
• Exceptional communication and interpersonal abilities.
• Deep understanding of business operations and processes.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Act as the primary liaison for customers once orders are confirmed.
• Provide regular updates on production, shipping, and delivery timelines.
• Coordinate with internal departments and external partners for order processing.
• Manage post-delivery follow-ups and any after-sales support.

Skills

Proven success in customer-facing operational roles

Exceptional communication

Analytical and problem-solving skills

Fluency in English and Spanish

Tools

HubSpot

Xero

Job description

Recruiting for the Emerging Cannabis Market | Strategic HR & Recruitment Advisor | HR Budgeting | Employer Branding

Customer Operations Manager

Location: United Kingdom - remote

Contract: Full-time

Reports to: CEO

The Company

Our client specialises in custom lighting solutions for controlled environment agriculture (CEA), helping growers and vertical farming innovators maximise yield, energy efficiency, and sustainability. Every solution they deliver is bespoke, crafted around our growers’ specific needs and unique environments.

They’re a small, growing team with a culture built on collaboration, autonomy, and accountability. They take pride in tackling complex challenges, being brutally honest about what works and what doesn’t, and always striving to make things better, for our clients and for each other.

After three years of profitable growth, we’re scaling up — and we’re looking for a Customer Operations Manager who’s ready to take ownership, drive excellence, and help shape the future of our operations.

Your Role

As the Customer Operations Manager, you will own the full customer journey from enquiry to outcome. You’ll translate customer needs into actionable project plans, coordinating across teams to ensure that every deliverable, milestone, and communication reflects our commitment to quality and partnership.

This role is project-oriented, not product-oriented — success depends on your ability to manage complex, custom projects with precision, empathy, and follow-through. You’ll be responsible for coordinating all documentation, payments, and communications among customers, vendors, logistics partners, and internal teams — ensuring every deliverable is met accurately, efficiently, and on schedule.

You’ll thrive here if you love variety, enjoy being hands-on, and are confident making decisions that balance process, people, and performance.

Your Responsibilities

• Act as the primary liaison for customers once orders are confirmed.
• Provide regular updates on production, shipping, and delivery timelines.
• Coordinate with internal departments and external partners to ensure smooth order processing and on‑time delivery.
• Ensure customers receive all required documentation and information related to their orders.
• Manage post‑delivery follow‑ups, handling any after‑sales support, questions, or issue resolution.
• Maintain accurate records of communications, progress updates, and delivery milestones.
• Proactively identify and address any risks or delays that may impact customer satisfaction.

Your Background

• Proven success in customer‑facing operational roles.
• Exceptional communication and interpersonal abilities.
• Deep understanding of business operations and processes.
• Strong analytical, problem‑solving, and decision‑making skills.
• Familiarity with HubSpot and Xero is highly desirable.
• Fluent in English and Spanish (additional languages are a plus).
• Hard working, willing to learn and genuinely want to make a difference.

Why Join?

• Be part of a small, ambitious, and collaborative team making a tangible impact in sustainable agriculture.
• Autonomy and ownership from day one. You’ll have the freedom to shape your role and influence how we grow.
• Opportunities for professional growth and real‑world immersion in cutting‑edge vertical farming and greenhouse projects.
• A culture that values transparency, trust, and continuous improvement. if something can be better, we make it better.

Seniority level

Mid–Senior level

Employment type

Full-time

Job function

Customer Service, Project Management, and Supply Chain

Industries

Farming and Electric Lighting Equipment Manufacturing

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