Customer Operations Executive

Adecco; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global recruitment agency is seeking a Customer Operations Executive in Hull. This full-time role requires exceptional communication and organisational skills while ensuring accurate processing of financial transactions. You'll join a supportive team and enjoy a competitive salary along with a comprehensive benefits package including structured training and clear career progression opportunities. Ideal candidates should have a background in customer service or financial services and thrive in a fast-paced environment.

Benefits

Competitive salary

Impressive benefits package

Structured training and ongoing development

Clear progression opportunities

Qualifications

• Experience within administration, customer service, or financial services is desirable.
• Confidence working independently and a strong team player mentality.
• Experience in a high-volume environment is preferred.

Responsibilities

• Serve as the main contact via telephone and email with various stakeholders.
• Process and complete financial transactions maintaining regulatory standards.
• Manage cases ensuring timely and accurate completion.

Skills

Excellent communication and customer service skills

Strong organisational skills

Outstanding attention to detail

Ability to work calmly under pressure

Good data input and system navigation skills

Job description

Overview

Customer Operations Executive

Central Hull | Monday-Friday | Competitive Salary + Outstanding Benefits

Are you highly organised, detail‑driven and confident working with customers in a fast‑paced environment? Do you thrive in roles where precision, professionalism and teamwork really matter?

We're recruiting for Customer Operations Executives to join a successful and expanding global organisation, based in modern offices in central Hull. This is a full‑time, Monday to Friday role offering long‑term career prospects, excellent working conditions and a genuinely impressive benefits package.

The Role

Working as part of a supportive, high‑performing contact centre team, you\'ll play a key role in processing financial transactions accurately and efficiently, while delivering a professional experience to customers and external stakeholders.

Your work will be vital in ensuring cases are completed smoothly, on time and to the highest quality standards.

What You\'ll Be Doing

• Acting as a main point of contact via telephone and email with clients, customers and third‑party organisations
• Processing and completing financial transactions in line with company and regulatory standards
• Managing cases through to completion, ensuring all details are accurately reviewed, recorded and updated on internal systems
• Working towards monthly completion targets while maintaining exceptional attention to detail and quality
• Interpreting financial documentation, including redemption statements and search results
• Setting up and preparing files for completion
• Proactively identifying potential issues and taking ownership, escalating where appropriate
• Handling all inbound and outbound correspondence in a timely, professional manner

What We\'re Looking For

You\'ll be someone who takes pride in doing things properly and enjoys working in a structured, target‑driven environment.

• Excellent communication and customer service skills
• Strong organisational skills and outstanding attention to detail
• The ability to work calmly under pressure and meet deadlines
• Confidence working independently, while being a strong team player
• Good data input and system navigation skills
• Previous experience within administration, customer service, contact centres, conveyancing or financial services
• Experience working in a high‑volume environment

Above all, we\'re looking for individuals who show enthusiasm, flexibility and a positive working attitude.

What\'s in It for You?

In return for your commitment and professionalism, you\'ll join a company that genuinely invests in its people.

• Competitive salary
• Monday to Friday working - no weekends
• A long list of impressive benefits
• Modern offices in a central Hull location
• Structured training and ongoing development
• Clear progression opportunities within a growing global business
• A supportive, inclusive and professional working culture

Your Future

This is more than just a job - it\'s an opportunity to build a successful long‑term career within a respected and expanding organisation that recognises effort, rewards performance and supports progression.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title: Customer Operations Executive

Company:

Location: Hull, East Riding of Yorkshire

Posted: Jan 8th 2026

Closes: Feb 8th 2026

Sector: Administration

Contract: Permanent

Hours: Full Time

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