Customer operations Administrator

DFS; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking an administrator to handle customer data and ensure compliance with data protection policies. The ideal candidate will have strong experience in supply chain administration, excellent communication skills, and proficiency in G Suite. Responsibilities include arranging customer deliveries, maintaining confidentiality, and supporting operational needs. The role requires a proactive attitude and the ability to work in a fast-paced environment.

Qualifications

• Previous experience in supply chain or logistics administration is required.
• Strong attention to detail and accuracy in data entry.
• Excellent organisational and time management skills.

Responsibilities

• Ensure customer data is handled securely and comply with data protection policies.
• Maintain confidentiality of each brand’s business.
• Arrange timely delivery to customers through the internal network.
• Provide accurate information to customers and colleagues.

Skills

Customer experience delivery

Data analysis

Communication skills

Problem-solving

Team collaboration

Multi-tasking

Tools

G Suite

Office productivity tools

Job description

Job Type: Permanent Job Sector: Admin, Secretarial Region: London Location: Sherwood Business Park Willow Drive Nottingham Salary Description: Competitive salary based on skills and experience Posted: 16/12/2025 Recruiter: DFS Job Ref: thesofadeliverycompany/TP/113432/2505 Job Views: 1

What you’ll be doing

• Ensure customer data is handled securely and in full compliance with data protection policies.
• Maintain confidentiality of each brand’s business, avoiding disclosure of information to external parties.
• Arrange timely delivery to customers and plan orders through our internal trunking network to meet final mile CDC SLAs set by the brand or customer.
• Demonstrate a professional and friendly telephone manner, providing accurate and high-quality information to customers and colleagues.
• Maintain a high standard of personal presentation at all times.
• Liaise effectively with brands, suppliers, and customers to support smooth operational processes.
• Promote and uphold a strong team spirit across all brands, customers, and colleagues.
• Maintain a clean, organised, and professional office environment.
• Ensure data entry is completed promptly, accurately, and in accordance with company procedures.
• Adhere to company guidelines, ensuring all data is correctly stored in line with paperwork retention and audit policies.
• Be flexible to support operational needs, including working outside normal contracted hours, on weekends, and bank holidays, as required by the business.

The role is for you if…

• Passionate about delivering an exceptional customer experience for both retail partners and new customers.
• Analytical mindset, confident in working with data, reporting, and insights to drive decisions.
• Comfortable working across multiple functions, including IT, Finance, and Operations.
• Excellent written and verbal communication skills, both in person and on the phone.
• Strong problem‑solving skills with the ability to act quickly and decisively.
• Collaborative team player with the ability to build strong working relationships.
• Highly driven and motivated, with a proactive, positive attitude.
• Skilled at multi‑tasking and prioritising competing demands effectively.
• Personable and approachable, with a friendly, professional manner.

Experience and Qualifications

• Previous experience in supply chain or logistics administration.
• Experience in communicating with external customers.
• Proficient in G Suite and other office productivity tools.
• Strong experience in data entry, with excellent attention to detail and accuracy.
• Excellent organisational and time management skills.
• Able to work independently or as part of a collaborative team.
• Comfortable working in a fast‑paced environment and meeting tight deadlines.
• Professional and exceptional telephone manner.