Customer Onboarding Specialist

Actabl; Remote; GBP 39,000 - 44,000; Full time

Job summary

A technology-driven hospitality company is seeking a Customer Onboarding Specialist to ensure customer success from day one. The role involves leading implementations across the EMEA region, configuring the Actabl platform, and requires fluency in English and French, along with 2+ years in hotel operations or 3+ years in SaaS customer success. The position is fully remote with extensive travel across Europe. Compensation ranges from £39,000 to £44,000 GBP or €46,000 to €48,000 EUR, plus performance bonuses.

Qualifications

• 2+ years hotel operations experience or 3+ years SaaS customer success/sales experience in hospitality.
• Ability to manage multiple priorities and shifting deadlines.
• Experience working with customer data (Excel, BI tools, analytics platforms).

Responsibilities

• Configure Actabl platforms based on customer requirements and project scope.
• Load, validate, and transform customer data accurately.
• Build custom reports and dashboards to support operational insights.

Skills

Fluency in English

Fluency in French

Hotel operations experience

SaaS customer success experience

Experience with customer data

Tools

Excel

Business Intelligence tools

Job description

Actabl | Remote (Europe) | High Travel Role

Actabl powers the people who power hospitality.

As hotel operations evolve—driven by technology, labor challenges, and profit optimization—our mission is simple: give hoteliers clarity on what to do, the tools to do it, and confidence that it worked. Today, more than 10,000 hospitality properties worldwide rely on Actabl’s connected suite of solutions to maximize performance and profitability.

Our Values (How We Work)

• Start With People – Hospitality starts with trust, teamwork, and respect.
• Demand Integrity – Do the right thing, even when no one is watching.
• Delight the Customer – Success isn’t a metric—it’s a delighted customer.
• Champion Innovation – Think big, then think bigger.
• Make It Happen – Own the outcome. Find a way. Deliver results.

About the Role

The Customer Onboarding Specialist plays a critical role in ensuring our customers’ success from day one. You’ll lead and support implementations across the EMEA region, translating customer requirements into configured, production-ready solutions while guiding clients through deployment, testing, and handoff.

This role blends technical configuration, project collaboration, and customer partnership. You’ll work closely with Project Managers, internal teams, and hotel stakeholders to deliver high-quality implementations—often independently on complex accounts.

Hotel operations experience is highly valued, as it provides real-world context when supporting hospitality customers.

What You’ll Do

System Configuration & Deployment

• Configure Actabl platforms based on customer requirements and project scope
• Load, validate, and transform customer data accurately
• Build custom reports and dashboards to support operational insights
• Perform data mapping and integrations across systems
• Join customer calls alongside Project Managers to provide technical expertise
• Translate business needs into executable technical tasks
• Communicate progress, risks, and blockers proactively
• Escalate issues with clarity and recommended solutions

Documentation & Quality

• Document configurations, workflows, and customer-specific customizations
• Maintain detailed implementation records for future support and scalability
• Participate in internal reviews to ensure quality standards are met

Testing & Troubleshooting

• Support business process testing (BPT) and UAT preparation
• Identify, diagnose, and resolve configuration or data issues
• Research root causes and validate solutions with internal experts

Delivery & Execution

• Manage and prioritize multiple implementation tasks simultaneously
• Track timelines and proactively mitigate delivery risks
• Ensure implementations are completed on time and to a high standard

What We’re Looking For

Required

• Fluency in English and French
• 2+ years hotel operations experience or 3+ years SaaS customer success/sales experience in hospitality
• Ability to manage multiple priorities and shifting deadlines
• Experience working with customer data (Excel, BI tools, analytics platforms)

Preferred

• Experience with Actabl products (ALICE, Transcendent, Hotel Effectiveness, ProfitSword)
• SaaS configuration and implementation experience
• Customer onboarding and software training experience
• Familiarity with data protection standards (e.g., GDPR)
• Technical troubleshooting (technical & non-technical)
• Business process analysis
• Data management & validation
• Software configuration & customization
• Cross-functional collaboration
• Adaptability in fast-moving SaaS environments
• Fully remote
• 85–90% travel across Europe for customer onboarding and training
• Ideally based in Europe with access to major airports or rail hubs
• Candidates outside Europe may be considered if travel requirements can be met

Compensation

• £39,000–£44,000 GBP or €46,000–€48,000 EUR (or equivalent), based on experience
• Bonus eligibility and merit increases based on performance

Why Actabl

• Hybrid-friendly, people-first culture
• Global team with hubs in Denver, Atlanta, and Tampa
• Meaningful work supporting the hospitality industry worldwide