Customer Onboarding Manager

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Remote; GBP 50,000 - 60,000; Full time

Job summary

A dynamic SaaS company is seeking to hire an onboarding specialist to help customers effectively use their CRM data platform. This fully remote role offers a salary up to £60,000 and involves leading customer onboarding programmes, providing training sessions, and troubleshooting data-related issues. Ideal candidates will have 2-5 years in SaaS onboarding or customer success and strong CRM knowledge, especially with systems like HubSpot or Salesforce. This position allows for significant ownership and the opportunity for career advancement.

Benefits

Salary up to £60,000

Fully remote role

Medical & dental benefits

Equity options

Opportunities for progression

Qualifications

• 2–5 years in SaaS onboarding, customer success, support, or training.
• Experience with complex SaaS platforms, especially data-heavy products.
• Strong understanding of CRM systems.

Responsibilities

• Lead customer onboarding programmes across multiple sessions.
• Assist customers in setting up workflows and data processes.
• Conduct online training sessions.
• Troubleshoot CRM and data challenges beyond basic support.
• Contribute to documentation and best practices.

Skills

SaaS onboarding

Customer training

Technical problem-solving

Understanding of CRMs

Teaching and coaching

Tools

HubSpot

Salesforce

Job description

Remote | Up to £60,000 | SaaS Scale-up | CRM Data

We’re hiring for a fast-growing, bootstrapped SaaS scale-up helping businesses fix and manage messy CRM data with an awesome platform. With 900+ customers and big growth targets ahead, they’re expanding their onboarding function — and you’ll be the second UK hire.

The Opportunity

This role sits at the intersection of onboarding, technical problem-solving and customer training.

You don’t need to code, but you do need to understand how complex SaaS platforms, data flows and CRMs behave. If you enjoy becoming a power user and then teaching others how to get value quickly, you’ll love this.

You’ll run structured onboarding programmes, deliver live training sessions, troubleshoot CRM / data scenarios and help customers reach early success fast.

What You’ll Do

• Lead customer onboarding programmes (typically short cycles across 4 sessions)
• Help customers set up workflows, dedupe logic, formatting rules and data processes
• Run 1 : 1 and small group training sessions online
• Troubleshoot moderately complex CRM / data challenges (not basic support)
• Escalate genuine bugs to engineering but be able to map out and understand what's happening
• Contribute to documentation, best practices and scalable onboarding processes

What We’re Looking For

• 2–5 years in SaaS onboarding, CS, support, training or similar
• Experience working in complex SaaS platforms (data-heavy, workflow-heavy or integration-heavy products)
• Strong understanding of CRMs — HubSpot / Salesforce is a major advantage
• Someone who enjoys teaching, coaching and simplifying technical concepts
• Comfortable working in a small, fast-moving environment

Success Looks Like

• Faster Time to First Value (Onboarding)
• Strong customer feedback (NPS / CSAT) - Support
• Confident, self-sufficient users
• Smooth internal handovers and documentation improvements

What You Get

• Salary up to £60,000
• Fully remote role (UK applicants only)
• Medical & dental
• Equity!
• Big ownership as the second UK team member
• Real progression into senior onboarding, CS, or product roles