Customer Liaison Manager

Elvet Recruitment; Tees Valley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A national housing developer based in Tees Valley is looking for a Customer Liaison Manager to ensure homes are defect-free and manage customer service experiences. The ideal candidate will have a background in the housebuilding industry and possess strong organizational skills. This full-time, permanent position offers a company car or allowance, Monday to Friday, 37.5 hours per week. Join a vibrant team dedicated to building communities and transforming lives.

Benefits

Company car or car allowance

Permanent position

Qualifications

• Experience in Customer Care environment with new home standards.
• Relevant background in housebuilding/construction industry roles.
• Full UK driving licence required.

Responsibilities

• Ensure homes are defect-free before customer move-in.
• Manage customer service experience to maintain 5-star reputation.
• Conduct quality control inspections and liaise with stakeholders.
• Record inspection results and chair weekly meetings on outcomes.
• Adhere to health, safety, and sustainability standards.

Skills

Organisational and planning experience

Understanding of expected fit and finish of homes

Customer relationship management

Ability to work across allocated sites

Job description

Elvet Recruitment have been appointed to recruit a Customer Liaison Manager for a national housing developer.

With over 10 years of industry expertise across the UK, this company is one of the largest national strategic partners of Homes England making it an exciting time to join their growing team for their sites around the Teesside area.

Reporting into the Customer Services Director, this role offers the opportunity to do the right thing for their customers and embrace a vision that builds communities and transforms lives. It is ideal for a motivated individual eager to thrive in a dynamic housing environment.

Responsibilities

• Working on allocated sites, ensuring homes are defect free before and after customers move into their new home.
• Sites in the south of the region, including Teesside and North Yorkshire, with occasional travel to Hebburn.
• Manage and continually improve the Customer Service experience for customers to maintain the 5-star builder and a leader in Customer Service in the homebuilding industry.
• Carry out quality control inspections across dedicated sites, liaising with internal and external stakeholders to ensure completion of agreed defect rectification.
• Record the results of the inspections and report back to stakeholders on outcomes, attending and chairing weekly sales and construction meetings, attending NHBC claim investigations as and when required, ensuring all findings are recorded in the appropriate systems.
• Take care of your own health and safety and that of others who may be affected by your work and adhere to the Health, Safety and Sustainability standards.

Skills and Experience

• Previous organisational and planning experience within a Customer Care environment, with a first class understanding of the expected fit and finish of a new home.
• Experience within a similar role in the housebuilding/construction industry (Customer Relationships Manager, Quality Assurance Inspector etc.) is essential, as well as the desire and ability to work between allocated sites.
• A full UK driving licence is required.

Role Information

• Monday to Friday.
• 37.5 hours per week.
• Full time permanent.
• Company car or car allowance provided.

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.