Customer Insight and Quality Analyst

Butler Ross; England; Hybrid; GBP 35,000; Full time

Job summary

A global organization is seeking a permanent Customer Insight and Quality Analyst to enhance customer experience and operational efficiency. The role involves managing and analyzing customer data, supporting product development, and overseeing warranty claims. Candidates should have prior experience in data analysis, particularly in customer-focused environments. The position offers a salary of £35,000 and hybrid working options with 2-3 days per week from home.

Qualifications

• Proven experience as a Data Analyst, preferably within a customer-focused role.

Responsibilities

• Collect, analyse, and report on customer data to improve satisfaction.
• Manage customer service platform and provide Level 1 support.
• Oversee warranty claims process and monitor warranty KPIs.
• Evaluate risks and ensure proper change management.
• Manage spare parts processes and maintain parts catalog.
• Develop dashboards and present insights to stakeholders.

Skills

Data analysis

Customer service management

Collaboration

Reporting

Job description

A brand-new position has become available for a permanent Customer Insight and Quality Analyst to join a global organisation in Hampshire. They are looking to offer £35,000 and have hybrid working options with 2-3 day per week from home.

The position will be responsible for enhancing customer experience and operational efficiency by managing customer data, maintaining customer service systems.

Candidates will have previous experience within data analysis ideally within customer-focused role.

Role responsibilities of the Customer Insight and Quality Analyst include:

• Collect, analyse, and report on customer data and feedback to improve satisfaction and support product development.
• Manage customer service platform, provide Level 1 support, and monitor customer service tickets and data.
• Oversee warranty claims process, collaborate with teams, and monitor warranty KPIs, costs, and risks.
• Evaluate risks and ensure proper change management procedures.
• Manage spare parts processes, including quoting, tracking deliveries, and maintaining the parts catalog.
• Develop dashboards and reports, present insights to stakeholders, and support continuous improvement initiatives.

Person Specification of the Customer Insight and Quality Analyst:

• Proven experience as a Data Analyst, preferable within a customer-focused role.