Customer Fulfillment Manager

Ball Corporation; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading packaging manufacturer in Luton seeks a Customer Fulfilment Manager to lead the UK Customer Fulfilment team. Responsibilities include managing production scheduling, maintaining customer satisfaction, and optimizing costs. The ideal candidate will possess a bachelor's degree and strong organizational, communication, and leadership skills. This role offers an opportunity to advance your career in a sustainable manufacturing environment.

Qualifications

• Experience in a sales, planning or customer oriented team.
• Previous experience in a high volume fast pace customer service environment.
• Understanding of IBP or Sales and Operations Planning (S&OP).

Responsibilities

• Ensure efficient execution of UK Customer Fulfilment processes.
• Drive continuous improvement initiatives in fulfilment operations.
• Communicate updated supply plans to customers.

Skills

Strong organizational and problem-solving skills

Excellent communication and stakeholder management

Ability to work under pressure and manage competing priorities

Strong leadership and project management skills

Education

Bachelor-level qualification in a relevant discipline

Tools

SAP

Microsoft Office

Job description

Customer Fulfilment Manager will lead the UK Customer Fulfilment team in managing the production scheduling, inventory mix and supply of product to UK customers and manage required support movements to and from other regions. The role will be responsible for developing and maintaining strong customer relationships and a high level of customer satisfaction while ensuring an optimised total cost to serve.

Responsibilities

• Ensuring the UK Customer Fulfilment processes are executed in an efficient and effective manner in line with agreed working practices
• Drive continuous improvement initiatives in the day to day fulfilment operation
• Creation and management of the UK by customer inventory plan based on the monthly high level plan published by Central Planning, feeding back issues and any potential solutions seen at a customer level to Central Planning for resolution while ensuring an optimised total cost to serve
• Communication of updated supply plans to customers to ensure alignment and management of each supply position
• Production and monitoring of Customer Fulfilment KPIs within the UK relating to customer satisfaction, order execution and stock management
• Coordinate UK fulfilment planning with Key Account Directors, Northern Region Sales Director and UK Sales Managers
• Managing escalation of key customer issues and communicate it accordingly to necessary stakeholders
• Collaborate with the Regional Logistics Manager and Central Logistics to develop and optimise the UK warehousing plan by customer
• Provide leadership and development to direct reports through structured performance management and personal development planning

Qualifications

• Collaborate with the UK 3PL to ensure UK JIT processes are in place, fit for purpose and being adhered to
• Bachelor-level qualification in a relevant discipline
• Strong organizational and problem-solving skills
• Excellent communication and stakeholder management
• Ability to work under pressure and manage competing priorities
• Understanding of IBP or Sales and Operations Planning (S&OP)
• Previous experience in a sales, planning or customer orientated team
• Previous experience in a high volume fast pace customer service environment
• Good working knowledge of SAP and Microsoft Office
• Strong leadership and project management skills

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.