Customer-Focused Banking Advisor

Metro Bank; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK bank in Birmingham is seeking a dedicated customer service representative to join their team. You will interact with customers, providing exceptional service while managing various tasks in a fast-paced environment. The role offers extensive training, a competitive salary, and a comprehensive benefits package, including healthcare and career advancement opportunities. Work-life balance is prioritized, with set hours and shared shifts. Ideal candidates will have strong customer relationship skills and attention to detail.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare

Life assurance

Colleague discounts

Extensive training

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Understanding of risks associated with the role.
• Proficient in computer skills.
• Experience in handling customer service queries.

Responsibilities

• Provide exceptional service to customers.
• Work as part of a team to meet store objectives.
• Keep updated on regulatory training.
• Call out concerns responsibly.

Skills

Customer relationship building

Attention to detail

Computer skills

Customer service experience

Tools

Microsoft Office

Job description

A leading UK bank in Birmingham is seeking a dedicated customer service representative to join their team. You will interact with customers, providing exceptional service while managing various tasks in a fast-paced environment. The role offers extensive training, a competitive salary, and a comprehensive benefits package, including healthcare and career advancement opportunities. Work-life balance is prioritized, with set hours and shared shifts. Ideal candidates will have strong customer relationship skills and attention to detail.