Customer-Facing Service Advisor | Front Desk & Booking Pro

Manchetts (Holdings) Ltd.; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Cycle to work scheme

Free parking

On-site parking

Referral programme

Job summary

Manchetts Group Holdings Ltd is seeking an experienced Service Advisor to join our busy team in Sleaford. You will be the crucial first point of contact for customers, delivering excellent service and coordinating front-of-house activities to ensure smooth workshop flow.

Ideal candidates have strong telephone and communication skills, with at least 2 years in a service advisory role; cycle-to-work and parking facilities are among the listed benefits.

Qualifications

• Exceptional telephone skills.
• Strong communicator at all levels.
• Service advisor: 2 years (preferred).

Responsibilities

• Provide first-class customer service and clear communication with customers.
• Coordinate front-of-house activities and manage reception duties.
• Raise and update job cards with complete information.
• Liaise with customers on progress and completion of services.
• Promote products and services through outbound calls and follow-ups.

Skills

Telephone skills

Communication skills

Service advisor experience

Job description

Manchetts Group Holdings Ltd is seeking an experienced Service Advisor to join our busy team in Sleaford. You will be the crucial first point of contact for customers, delivering excellent service and coordinating front-of-house activities to ensure smooth workshop flow.

Ideal candidates have strong telephone and communication skills, with at least 2 years in a service advisory role; cycle-to-work and parking facilities are among the listed benefits.