Service Advisor - Customer Experience & Upsell Expert

Jago Consultants; Cheltenham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Inchcape Cheltenham is seeking a Service Advisor to join our busy Retail Centre. You will be the main point of contact for customers during vehicle service and repair, delivering an exceptional experience both face-to-face and over the phone.

You will demonstrate strong communication and organisational skills, identify customer needs, upsell where appropriate, and contribute to achieving departmental targets while maintaining customer retention.

Qualifications

• Commitment to delivering customer excellence.
• A good standard of verbal and numerical reasoning.
• Previous experience in a target driven role.

Responsibilities

• Provide outstanding customer care and maintain high satisfaction at all times.
• Book service and repair work, ensuring workshop and parts availability.
• Keep customers informed of progress and advise on extra work needed.
• Invoice on time and ensure warranty transactions are submitted and invoiced daily.
• Process payments according to policy.
• Meet hours sold targets as part of a motivated team and keep WIP to a minimum.
• Maintain accurate customer records on Kerridge and Dialog.
• Help deliver balance scorecard results for department to meet Manufacturer expectations.
• Make telephone follow-up, upsell, and progress calls.
• Convert inbound and outbound calls into bookings.

Skills

Communication skills

Organisational skills

Customer service

Upselling

Tools

Kerridge

Dialog

Job description

Inchcape Cheltenham is seeking a Service Advisor to join our busy Retail Centre. You will be the main point of contact for customers during vehicle service and repair, delivering an exceptional experience both face-to-face and over the phone.

You will demonstrate strong communication and organisational skills, identify customer needs, upsell where appropriate, and contribute to achieving departmental targets while maintaining customer retention.