Service Advisor

AutoSkills (United Kingdom); Wakefield; On-site; GBP 26,000 - 32,000; Full time

Job summary

AutoSkills (United Kingdom) is seeking an experienced Service Advisor to join a busy and professional dealership. You will bridge customers and the workshop to ensure a seamless service experience from booking to vehicle collection, delivering exceptional customer service.

You will manage bookings, coordinate workshop flow, and keep customers informed while identifying upsell opportunities and promoting service plans as part of a supportive aftersales team.

Qualifications

• Experience in the automotive aftersales environment is essential.
• Proven ability to upsell additional products and services.
• Excellent communication and customer service skills are required.
• Strong organisational and administrative abilities in a busy dealership.

Responsibilities

• Manage service and repair bookings efficiently from booking to collection.
• Coordinate workshop loading to maximise productivity.
• Keep customers updated throughout the repair process.
• Upsell additional work where appropriate and promote service plans.

Skills

Customer service

Communication

Organisation

Upselling

Tools

Kerridge

1 Link

Pinnacle

Job description

Hours: Monday to Friday | Saturday on a Rota

Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?

If you're an experienced Service Advisor looking to join a busy and professional dealership, this is an excellent opportunity to become part of a supportive aftersales team where customer satisfaction and employee development go hand in hand. Offering a competitive basic salary, bonus potential, and a range of employee benefits, this role provides both financial reward and long-term career stability.

Whether you're looking to maximise your earning potential or take the next step in your automotive aftersales career, you'll be joining a business that values your contribution and provides a positive working environment.

WHAT'S IN IT FOR YOU?

• Monday to Friday Working
• Employee Discount Scheme
• Cycle to Work Scheme
• Career Progression Opportunities

THE ROLE

As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.

• Managing service and repair bookings efficiently
• Coordinating workshop loading to maximise productivity
• Keeping customers updated throughout the repair process
• Identifying and upselling additional work where appropriate
• Promoting service plans and manufacturer offers
• Liaising closely with technicians to ensure repairs are completed on time
• Maintaining accurate customer and vehicle records
• Delivering exceptional customer service at every stage of the journey

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
• A proven track record of upselling additional products and services
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• The ability to work effectively in a busy dealership environment
• A positive, professional and customer-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist.

This is an excellent opportunity to join a successful automotive business that values its employees, rewards performance, and offers genuine opportunities for career progression.

If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you.