Automotive Service Advisor — Front-of-House Lead

Confidential; Twickenham; Vor Ort; GBP 21.000 - 32.000; Vollzeit

Zusammenfassung

Confidential is seeking an experienced Service Advisor to be the face of our busy garage. You will manage customer bookings, greet customers, and liaise between customers and technicians to ensure smooth vehicle handovers.

The role requires strong knowledge of vehicle parts, an ability to upsell where it benefits the customer, and excellent communication to deliver outstanding service at every stage. You will work front-of-house, handle estimates, invoices, and payments in a fast-paced

Qualifikationen

• Experience as a Service Advisor within a garage.
• Strong knowledge of vehicle parts and automotive repairs.
• Confident in sourcing, ordering, and recommending parts.
• Excellent communication and customer service skills.
• Able to manage multiple tasks and prioritise workloads effectively.

Aufgaben

• Managing customer bookings and workshop scheduling.
• Welcoming customers and handling front-of-house enquiries.
• Liaising between customers and technicians throughout the repair process.
• Providing updates on vehicle progress and recommended work.
• Identifying and confidently upselling additional repairs, services, and parts where appropriate.
• Ordering and sourcing vehicle parts accurately and efficiently.
• Producing job cards and maintaining accurate workshop records.
• Preparing estimates and invoices.
• Processing payments and managing vehicle handovers.
• Delivering outstanding customer service at every stage of the customer journey.

Kenntnisse

Customer service

Front-of-house

Upselling

Communication

Workshop software

Tools

Workshop management systems

Jobbeschreibung

Confidential is seeking an experienced Service Advisor to be the face of our busy garage. You will manage customer bookings, greet customers, and liaise between customers and technicians to ensure smooth vehicle handovers.

The role requires strong knowledge of vehicle parts, an ability to upsell where it benefits the customer, and excellent communication to deliver outstanding service at every stage. You will work front-of-house, handle estimates, invoices, and payments in a fast-paced